Help resolve this mess. I have talked to several people at call center and the last name was helen who said yes she had a boss but she cant help me either. P

GetHuman-beccabg's customer service issue with Gobank from February 2019

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The issue in GetHuman-beccabg's own words
Get my money and cancel card ... I ibought a go bank prepaid card at Safeway and put *** dollars on it. I set up my account at go and registered my temporary card. I went to a bank in Petaluma one they offered was free. Kept saying invalid pin. I called the bank on the back of the card and they kept telling me to reset my pin. It never worked. Rhen the last time I called they said they couldn't help me because mt birthday didn't match. At that time I tried to fo back online and ir said that i received ***.**. Which i never received. They can't help me at customer service niq because my information doest match. Now they state my account is overdrawn by *.**. I did withdraw thw amount remaining on the card. **. And purchased something to pull any remaining funds off the account. I would go to the back to have them look at atm amount but dont wven want to do that being that I cant access th*s stupid card. I want the money and help to access it. Then I want yhe card cancelled. I lost my house last October due to fire and my father this last September. I dont like this unnecessary drama in my life. My email is *****@***.com
No one can help me. Thats what they said.
I want ***.** back on the card and gelp to access it off. The fee making the account *.** overdrawn removed. My card cancelled!!
This is my fist transaction. Ive been dealing with this since before Christmas. I thought it was easy to get money. Ive used other card and never had a problem. In my entire life in customer service. I have never been told no one can help me. Them they keep the money!!!! Wow!!!
Ive called the number on the back of the card several times. Now my birthday doesnt match . Its insane and should not be this hard..
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Customer service issue
Reported by GetHuman-beccabg
Feb 2nd, 2019 - 4 years ago
Seen by 5 customers so far
Similar issue to 3489 others
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GetHuman-beccabg started working on this issue
Feb 2nd, 2019 2:40am
GetHuman-beccabg indicated the issue is not fixed yet.
Feb 2nd, 2019 2:41am