I have a gobank mastecard which I recently loaded with the money to pay my electricity...

GetHuman-panchill's customer service issue with Gobank from November 2018

Help with my Gobank issue
The issue in GetHuman-panchill's own words
Pay my electricity bill after loading the money onto the card. ... I have a gobank mastecard which I recently loaded with the money to pay my electricity bill. Apparently there is "still a security lock" on my card. Which means I cannot pay my electric bill nor can I retrieve my money from the card. The "helpful customer service representative" (* of them) who I spoke to when calling the toll free number has told me there is nothing I can do because I no longer have the same phone number that I had when I originally signed on with gobank, nor do I remember what that number was. I have provided my name, address, social security number, go bank card number, every piece of information other than the phone number I no longer have. One of the CS reps told me to sign into my online account and update the phone number. That would be a wonderful idea if it weren't for the fact that there is a security lock present which prevents me from doing so. My electricity is scheduled to be shut off on the **th, which is tomorrow, so this is kind of urgent. I have been trying to fix this for a couple of days now. PLEASE HELP! *Megan K. Brown******@***.com*(***) ***-******** Oliver Street*Bokchito, OK *****
My electricity is going to be shut off tomorrow and all of my money has been loaded onto my GoBank MasterCard.
Letting me pay my electric bill before it gets shut off and then closing my account because after this I am so disappointed and dissatisfied that I am not willing to try to do business with them ever again.
I'm a new customer, if there is a security lock which prevents me from using the card then why would you allow me to load money onto it knowing I wouldn't be able to retrieve it. That's just so irresponsible and shows how little they care about their customers.
I have called the toll free number * times and spoke with an unhelpful representative. I asked to speak with a supervisor and was told "NO". I have tried to log in online and I have tried to find an email address or a live chat and finally I am contacting you.
I have an issue with Gobank too
How GetHuman-panchill fixed the problem
I had to call the number given to register the card and reregister it as if it were new. I can now use the card but I cannot use the app or access my account online
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Gobank

GoBank Mastercard
Customer service issue
Reported by GetHuman-panchill
Nov 26th, 2018 - 10 mons ago
I have an issue with Gobank too
Fixed
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Seen by 10 customers so far
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GetHuman-panchill started working on this issue
Nov 26th, 2018 9:48am
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Nov 26th, 2018 9:49am
GetHuman-panchill indicated the issue is not fixed yet.
Nov 26th, 2018 9:50am
GetHuman-panchill confirmed the issue is fixed. Hooray!
Dec 9th, 2018 12:29am