GetHuman1275678's customer service issue with Gobank from October 2018
Help with my Gobank issue
The issue in GetHuman1275678's own words
Get my money ... Gonank wont answer wjen I call it just has me enter *s for prompts over and over keep going in circles for ever and never get a live human to ask what I need help with*I want to know if Im locked out of my *nd acvt like I have been locked out of my *st acct for *weeks sfter doing everything they requested*Both accts have money in them totallinh ober $*** and I camt make purchases with the new *nd acct that I did not know I was locked out of?? And want to know why It declines my purchases like there is no money in the acct wjen I know there is and Im not making puchases fot more than I have in there?? Why fi tjey hold MY money? I need it!!
Release my money after closing the first debit card because I called in to ask for a phone number for Horizon because I saw a charge that I didn't authorize and they said if I didn't authorize it then They would clancel my debit card and mail me a new one. I said NO do NOT do that I just want to call them *st and find out what that charge is for.*They cancelled the car agaist my saying NO and I didn't find out until * days later when I went to pay a copay at my dentist knowing I had plenty of money in my acct and it got declined. I called and that's when they told me*Day ** and I still don't have a new debit card in the mail and have NO way to get to my money*So I opened another acct because I drive Uber and Lyft and needed an acct to have my money deposited to that I could get access to* I went to use it put in wrong password several times it wouldn't let me reset it and now they won't answer the phone because I have already talkedti them and it was not resolved and I want to know why when I make a purchase with that card it it declined also. No one answers the prompts sending me in circles over and over and can't get a live voice to find out if they blicked that card to
No I honestly don't know what to do at this point to get my Only money I have out and now I have no gas and no money so I can't drive Uber and Lyft my only job now
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Gobank Uber Debit and a regular Gobank acct purchased card at Walmart its thes worst banking experience I've had and need desperately to get my money out who legally can I report them to that can help?
Customer service issue
Reported by GetHuman1275678
Oct 16th, 2018 - 2 mons ago
I have an issue with Gobank too
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