When I tried to install the slider revolution pluf in within my Be Theme I got an error...

GetHuman-devinvan's customer service issue with GoDaddy.com from December 2018

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The issue in GetHuman-devinvan's own words
When I tried to install the slider revolution pluf in within my Be Theme I got an error statiting that destination folder already existed. I read that the way to solve this is by deleting the existing destination folder. In order to do this I downloaded Filezilla. When trying to connect to my domain in FIlezilla I get an error message stating that it's unable to connect *(Connecting to server ***.***.***.***:*****...*Trying to reconnect in * seconds*Error: Connection to server lost...)**In order to log in I used the IP address as stated on my go Daddy account, the standard port in FIlezilla and my SFTP password (Couldn*t find any FTP in GO Daddy) Could you tell me what I need to do?
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Customer service issue
Reported by GetHuman-devinvan
Dec 3rd, 2018 - 2 mons ago
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GetHuman-devinvan started working on this issue
Dec 3rd, 2018 6:25pm