It is March **** now. Last year, I called to dispute fraudulent charges on my card an...

GetHuman5864081's Locked Account issue with GoBank from March 2021

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Before contacting them, items GetHuman5864081 may need:
Username, Password, Email address on the account, Name on the Account, Address on the Account, and Date of Birth
Top Tip from another customer
If you are looking to recover your account then click here https://www.econsumer.equifax.com/otc/loginhelp.ehtml then go to the login and click "Forgot password”, you will be prompted to enter your last name, social security number and date of birth. After that you should be able to reset your password by checking your email for the account.
The issue in GetHuman5864081's own words
It is March **** now. Last year, I called to dispute fraudulent charges on my card and was told I would get a new card in the mail. The new card never came, I was never able to talk to anyone to have another new card sent, my account has been locked, I cannot access my account nor have I been able to since I made the request. Subsequently, Go Bank has been CHARGING MY ACCOUNT *.** (or more) every month since. I am requesting: ***) A NEW card be delivered to MY CORRECT AND CURRENT address ASAP *CORRECT ADDRESS: PO BOX **** BRANT ROCK, * MASSACHUSETTS * ***** *INCORRECT* PREVIOUS ADDRESS *DO NOT USE!*: ** Union Street, * Apt *** * Pittsfield, * MASSACHUSETTS* ********) My account is unlocked immediately **And***) All monthly charges be reversed due to the fact that I have not been able to access my card (my money) since the initial request.**I am currently on hold trying to reach the "disputes team". I have been on hold for over ** minutes. This is not even CLOSE to the first time I've tried to resolve this issue with no success. Unfortunately, I do not have time to remain on hold. **Thank you for your immediate attention to my account.*Sincerely, **Amber Drill*PO BOX ****BRANT ROCK, MA ******(***) ***-**** * *(PREVIOUS ADDRESS (*INCORRECT- DO NOT USE*) ): ** UNION STREET, APT ****PITTSFIELD, MA *****

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GoBank

Locked Account issue
Reported by GetHuman5864081
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 6816 others
0 customers following this

Timeline

GetHuman5864081 started working on this issue
Mar 19th 3:15pm