GoBank Customer Service Issues

I have completed the necessary forms and provided all the required details to reclaim the $[redacted].28 that was taken from my GoBank account in December [redacted]. Despite my efforts, I am facing significant challenges in resolving this issue. GoBank's customer service line typically has a wait time of over two hours, only to disconnect the call after an hour and a half of waiting. I have been patient for days, weeks, and even months with no resolution in sight. Although GoBank claimed to have initiated a refund and sent instructions via email and mail on how the funds would be returned within one business day, it has been two weeks with no progress. To make matters worse, my account has been frozen again, leading to financial strain including missed bills, car repossession, eviction risk, utility disconnection, and other serious consequences. I am seeking the full refund of my money, compensation for the lost vehicle and additional fees, and an end to this distressing situation as my family even missed celebrating Christmas due to these circumstances.

I need help with my Green Dot Visa card as I have been locked out. My card has $[redacted].37, which is my employer's payment. I used it for gas, and it got locked. I have tried calling the number on the back of the card [redacted] multiple times but never reached a live person. I have been on hold for hours every time I call. It has been about three weeks, and I have sent around 25 pictures of my driver's license to resolve the issue, but they keep coming back as not legible when I log into my account. My account number is [redacted]. I don't understand why I can't access my money. If this matter is not resolved soon, I will have to seek legal advice. My utilities are shut off, and I might lose my home. Please assist me in getting my funds. Thank you. - Derek P.

I discovered I was locked out of my GOBANK online account early in the morning. Around the same time, I received an email notification of a $[redacted]+ deposit made on 1/5/21, a day I was ill with the flu. Despite my numerous attempts to contact GOBANK over six days, I couldn't fully log in to email them. Finally, on the 6th day, I sent an email at 5 am detailing my situation. By noon, after waiting on hold for 90 minutes, I spoke with a representative who requested photos of my identification. Upon review, GOBANK claimed my documents were fake due to missing back images. Despite my objections and evidence on my phone showing I did submit both sides, GOBANK closed my account. I am now requesting to withdraw my balance of $[redacted].73 immediately.

My mobile device with the phone number [redacted] and email [redacted] was stolen a month ago. Instead of returning my original phone number, Verizon issued me a new one. I need to update my phone number and email address for my account, but neither the mobile app nor customer service is allowing me to make these changes. My name is Raymond Kerr, and the last 4 digits of my card ending in [redacted] are associated with my account. I understand not to share personal information, but I'm stuck. I've been calling and attempting to log in, but the system requests a code via text or email, which I can't access because Google mistakenly links them to another account. I've tried explaining that my banking details are tied to my original email and phone number. My current email is [redacted], and my new phone number is [redacted]. I hope you can assist me. Thank you, Raymond Kerr.

I am facing issues logging into my account to activate my card. Typically, I log in and a verification code is sent to either my phone or email. Today, I tried this process but didn't receive any codes after multiple attempts. I waited a while, tried again, but got a message saying I exceeded my limit. Please contact me via phone or email to assist with activating my card today. Thank you.

I used TurboTax for my taxes and signed up for direct deposit. However, I encountered issues with accessing my balance and activating my Go to Bank card. Even after activating all the cards, I cannot see my balance or access funds. I provided my GreenDot card information to the IRS but updated it later. I am awaiting my stimulus and tax refund on either card. My name is Ronnie Davis. Any assistance would be highly appreciated. Thank you.

I have a GoBank Visa and my Social Security payment was deposited for the first time this month. However, I cannot withdraw my money due to restricted access on my account. They need to verify my identity by submitting a picture of my ID on their website. When I try, it prompts me to enter either my card number or personal information, leading to a loop. I am willing to follow the process if it actually works. I am trying to send a PDF of my ID but unsure where to send it. I need them to unlock my account so I can access my funds. My name is Greg B., and you can reach me at ([redacted])-[redacted] or email me at [redacted] Thank you for your assistance.

While in my apartment, I placed my card on the dresser before going to bed. The next morning, I discovered that my card had been stolen from my room, causing frustration. This incident occurred two or three days ago. I am requesting a new card with the same bank account number and routing number. This is crucial as my social security funds are linked to the previous card's routing and bank account number. I kindly ask for assistance in ensuring that the money can continue to be deposited into the same account. Thank you for your help and attention to this matter. Your assistance is greatly appreciated.

I am Jeffrey Allen Hayes. I called tonight and waited for an hour and five minutes only to be hung up on. Last week, I reported fraud regarding someone misusing my social security number to open an account. Despite the wrong birthday and address used, I seem to keep receiving notifications like the one about my new card arriving in two days. This is concerning as I was assured by the fraud department that no one else could use my social security number for fraudulent activities. It appears there is a mismatch in the information associated with my account. If this issue persists, I will contact my cousin John Morris from Morris and Morris and Associates LLC.

I recently received a card that was ordered in my name and sent to my previous address where acquaintances live. Luckily, their son passed it to me. I cannot activate it as I don't have the necessary information for activation. This unexpected card has caused login issues, preventing me from creating any new accounts. I'm interested in your services to establish my own credit. Although I have a regular account at US Bank, it doesn't assist with rebuilding credit like GoBank does. Thanks for considering my situation. Sincerely, Ms. L. Hall.

I am having trouble activating the bank card you sent me. I have tried calling the provided number and contacting customer service, but nothing is working. I am frustrated and confused about why I received this card if it's not functioning properly. I rely on this card to manage my finances, and this issue is causing a lot of inconvenience. I understand the importance of customer service, but my recent interactions have been unhelpful. I need assistance promptly and hope to resolve this matter as soon as possible. Thank you.

Since last Tuesday, my GoBank account has been blocked. I have used this account without any issues for over a year to manage my small business loan and unemployment funds. Despite transferring my unemployment money back to my personal checking account regularly, my Small Business Administration loan amount has been kept in my GoBank account for tracking business expenses. Recently, my account was blocked by GoBank due to a security breach, freezing my available funds. Despite reaching out to customer service multiple times, I have not received a satisfactory solution to reopen my account or access my funds. After speaking with a supervisor who promised contact within two business days, I am still awaiting a resolution. Despite offering to provide all necessary documentation to verify the source of my funds, they have only directed me to contact customer service again. Frustrated and in need of help in this challenging pandemic scenario, I am seeking a resolution urgently. Thank you.

I used the Uber Visa Business Card for my tax refund direct deposit. GoBank has requested verification by uploading my Texas ID on their GoBank website. However, when I tried to upload it, I encountered errors with the card number and personal information. I attempted to contact customer service but my account is locked, and I couldn't get through to a live person. The GoBank app also shows my account as locked due to unusual activity, leaving me unable to proceed. I am seeking assistance to resolve these issues, specifically to upload the necessary document or speak with a representative about my account. Your help would be greatly appreciated.

Hello, I recently tried to open an account with Go2Bank and received my Debit Visa card in the mail. However, I'm facing several issues with accessing my account and uploading card information. I urgently need to upload a $4,[redacted] settlement check to get a rental car after an accident and start shopping for a new car. I believe I used the email [redacted] or possibly [redacted] Despite repeated attempts, I keep getting an "I correct password" message. I need to resolve this quickly as I have to pick up my rental car at 1 pm today to cash the check and transfer the funds to my Go2Bank account for a deposit. I haven't received efficient customer service after waiting for over a week. I'm the sole caregiver for my four children who rely on me for transportation, school, and appointments. Please email me back at either email address provided to address this problem promptly.

My Uber Visa Debit Card account was unexpectedly locked. When I spoke with a representative at GoBank, they explained that the lock was due to suspicious direct deposit activity related to a PPP loan from Cross River Bank. Despite GoBank allowing the deposit initially, they closed my account without further explanation three weeks later. I have diligently reached out through calls and emails without success and still have inaccessible funds in the account. I seek assistance in resolving this matter promptly to reinstate my GoBank account and access my funds without delay. Thank you for any help. D. Le

I have noticed several unauthorized charges on my account listed under pp*Apple.com/Bill... - 2/24/21: $5.34 - 2/20/21: $5.34 - 2/15/21: $16.04 - 2/09/21: $11.05 - 2/02/21: $11.76 Despite contacting Apple directly, they have confirmed that these charges are not legitimate as they are not linked to my Apple account. Additionally, I have two pending unauthorized charges from Sensate-Inc.com today: $4.27 and $0.04. I have tried multiple times to resolve this through customer service without success. I am requesting a refund for these charges before I can proceed with closing the account. There are two legitimate charges waiting to be released from hotels that are preventing me from closing the account until this matter is resolved. Your assistance in this matter is greatly appreciated.

In April [redacted], I received my stimulus check, but unfortunately, I lost my card. When I contacted GoBank, they informed me that only $[redacted] remained. I have been disputing these transactions for a month now. Upon calling again, they claim I don't have an account and that I've been using the wrong phone number. I am concerned about the missing $[redacted] that GoBank is refusing to acknowledge.

I bought a GoBank prepaid debit card at a 7-Eleven in Spokane, Washington and loaded $20 onto it. I assumed I could use it right away after purchasing and loading the money, but I had to activate it online. Once activated, I found out I had limited access and could only spend the $20 on the card, which was frustrating. I tried to get cash back with a debit purchase but couldn't withdraw from any ATM. I need to resolve this issue before my stimulus payment is loaded onto the card. I want to transfer the remaining $3 or $4 to my friend's NetSpend card so he can withdraw it for me. I need to contact GoBank's customer service to sort out why I have limited access, even though I provided all the necessary identification information during registration. This experience has been disappointing, especially for accessing just $20, and I want to avoid any problems when a larger amount like the stimulus payment is involved.

I recently purchased a GoBank Card for $2.95 last month. Within 10 days, I was billed extra fees for the monthly service. I have been trying to close my account as I suspect two scammers are trying to steal from me. I originally opened a Go2Bank account with direct deposit and have since emailed customer service three times to close all my accounts with GoBank and Green Dot due to these fraudulent activities. The experience with these banks has been very frustrating, especially after being robbed and losing access to my funds. I have had similar issues with Green Dot in the past, which further adds to my dissatisfaction. I am considering switching to Chase Bank for their live banking assistance and quick problem resolution, as my current banking situation is causing too much stress. I will also be reporting these issues to relevant authorities to prevent others from facing similar problems.

It is now March [redacted]. Last year, I contacted Go Bank to dispute fraudulent charges on my card. Despite being promised a new card, it never arrived. My account remains locked, preventing me from accessing it. To address this, I urgently need a new card sent to my correct address: PO BOX [redacted] BRANT ROCK, MASSACHUSETTS [redacted] Please ensure my account is unlocked promptly and reverse all monthly charges since I lost access to my funds. I am currently on hold with the disputes team for over 30 minutes, as previous attempts to resolve this have failed. Unfortunately, I am unable to continue holding. Your immediate attention is appreciated. Thank you, Amber Drill