Hi, there are * people in this house, using the same modem*router for internet. Problem...

GetHuman4713727's customer service issue with Gmail from April 2020

Help with my Gmail issue
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The issue in GetHuman4713727's own words
Hi, there are * people in this house, using the same modem*router for internet. Problem is this: the photos for the people's accounts are getting mixed up on the wrong profile! We aren't doing this. I believe "something" in gmail or google, is automatically merging our accounts and we have tried several ways to fix it. Changed profile pics, took new pics on the one person complaining from the start to "Fix his account"! No one has changed anything other than when he moved in, started using our internet from our router using his phone. Now, I am getting emails from my friend who also lives here with the complainer's photo as her email photo! How can we STOP THIS??? We don't want to "Automatically" have Google to do this with our accounts! PLEASE HELP ME! Weird thing is, it isn't happening to MY ACCOUNT! Thanks for your assistance!

GetHuman4713727 did not yet indicate what Gmail should do to make this right.

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Customer service issue
Reported by GetHuman4713727
Apr 25th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 7620 others
0 customers following this

Timeline

GetHuman4713727 started working on this issue
Apr 25th 2:43am