Gmail Customer Service Issues

Archive 27

The following are issues that customers reported to GetHuman about Gmail customer service, archive #27. It includes a selection of 20 issue(s) reported February 3, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I accidentally deleted my entire browsing history. I was under the impression that by using DuckDuckGo, combined with the Microsoft search engine, my history would be saved. Unfortunately, I deleted it unintentionally. I am eager to retrieve my original account. The email address associated with it is [redacted] This error has caused a lot of inconvenience in my life. I attempted to log in with my password, only to be informed it was incorrect. I am puzzled as to why verification codes were sent to an old Shaw account that is no longer active. It would have been more practical to contact me via phone instead.
Reported by GetHuman4324489 on понедельник, 3 февраля 2020 г., 22:42
Hello, I logged out of all my Gmail accounts to remove an old work account from the dropdown menu. Unfortunately, now I can't access my personal email despite trying to use passcodes sent to my linked email and phone number. Google is unable to verify my account, although I can still access Gmail on my phone. When I enter the saved password on my phone into the browser, I get kicked out.
Reported by GetHuman-themooic on вторник, 4 февраля 2020 г., 9:46
I purchased a laptop for my dad in the USA and set up an email for him on Windows 10. The laptop was shipped to Germany where I am now. Unfortunately, the password for the email account was changed, and I cannot access it, even though it is my recovery email. I tried to log in with the original password and from a previously used device, but it didn't work. I also don't have access to the phone number associated with the account since I am in a different country now. I received notifications of someone trying to log in but am unable to reset the password. I need access to this email as it is linked to the Windows 10 on the laptop. Creating a new email account won't solve the issue. Gmail has locked the account, despite me having the previous password and access to the recovery email. The phone number is the only obstacle.
Reported by GetHuman-uwishtok on вторник, 4 февраля 2020 г., 15:52
I am in desperate need of accessing my Gmail account as I have important emails to view. Unfortunately, I lost my cell phone while traveling overseas last Saturday. The recovery options provided by Gmail are either my lost cell phone or a recovery email account that I no longer have access to due to forgetting the password. I am solely reliant on my Gmail address for communication. I am seeking assistance to bypass the verification process through my phone or recovery email to regain access to my account.
Reported by GetHuman4328072 on вторник, 4 февраля 2020 г., 20:53
Hello, my name is Guadalupe Valdez, and I'm currently facing an issue with retrieving my old email. Unfortunately, I broke my phone, which led me to forget the passwords for my Facebook, Instagram, and email accounts. The old phone number linked to these accounts was from my middle school days, and I am unable to recall it now. I am particularly eager to regain access to my Instagram as it holds cherished photos of my beloved dog who recently passed away at the age of 17. Those memories are deeply important to me. Any assistance in recovering my account access would mean a great deal to me. Thank you.
Reported by GetHuman-valdezgu on четверг, 6 февраля 2020 г., 6:23
Hello, I am Sagar Dumre. I forgot my password for [redacted] Unfortunately, I don't have any verification method for the account. Here is my date of birth: [redacted]/01/21. I linked this email to my Facebook, but I have also forgotten my Facebook details due to my damaged phone from 15 days ago. I used this email with my Samsung J7 Max. Could you please provide me with some hints so I can access my [redacted] account? There are very important emails I need to retrieve. I greatly appreciate your assistance. Thank you. Sincerely, Sagar Dumre. Email: [redacted]
Reported by GetHuman-sagarst on четверг, 6 февраля 2020 г., 18:28
I am unable to recall my current or previous passwords. I can remember at least three of my previous passwords, but I cannot remember the current one. The recovery email associated with the account is an old yahoo email that I deleted years ago, making it impossible to use it for resetting the password. I am currently logged into my gmail account on both my phone and desktop, but I need the forgotten password to make changes. I am setting up my account on a new laptop and require access. Despite having 2-step verification set up on my phone, it is not sufficient for account recovery. I am unable to verify my identity even after confirming it through other means like providing my phone number or using a different email address for the verification code.
Reported by GetHuman-mrdrunke on воскресенье, 9 февраля 2020 г., 16:07
I created the email [redacted] when I was much younger. My phone number back then was [redacted] years ago. I probably wasn't old enough for social media and may have used a false birth year. I want to regain access to this account as the username is ideal. My current email is [redacted], but I prefer to have access to [redacted] again.
Reported by GetHuman-shatleyc on воскресенье, 9 февраля 2020 г., 16:41
I am unable to access my Gmail account. My wife created a new account for me but she forgot the password. This account, [redacted], holds crucial information for a significant business deal I'm working on. I have shared this email with important contacts who have sent vital details that I urgently require. Please assist me in recovering access to my account. If possible, reaching me by phone at [redacted] would be ideal, but I am open to guidance on resolving this via email communication given my current access issue. Your prompt help in this matter is greatly appreciated. Thank you.
Reported by GetHuman-andysaie on воскресенье, 9 февраля 2020 г., 16:45
I used to work for a solar company that closed down, Revsolar. I am owed $3,[redacted] and need to take legal action in Small Claims Court to recover it. I relied on a Gmail account they provided ([redacted]) for communication, but now that the account is inaccessible, I can't retrieve important emails as evidence. These emails are crucial for my case. Thank you.
Reported by GetHuman4343839 on воскресенье, 9 февраля 2020 г., 18:00
I no longer have the iPhone 6s and need access to the correct email. I suspect my phone's email might be hacked. The previous email address was Geneira Paul but now it's GeneiraBowick-Lovett. The email is [redacted], sometimes with a dot between the 44 and GBL. I've been struggling with this for two days and I'm quite frustrated. Can someone please call me for direct assistance because I am not very tech-savvy and need help with this.
Reported by GetHuman-sourstar on понедельник, 10 февраля 2020 г., 16:57
Hello, I'm Brandon Jones. I need help with my son's email account [redacted], which is linked to his PSN and Epic Games accounts. He was logged out recently and we did not write down his password. I attempted to recover it but was unsuccessful. Losing access is concerning because of the money tied to his gaming accounts. I'm willing to accept the worst-case scenario, but I prefer resetting the password to regain access. Feel free to contact me through my email for any additional information. Thank you.
Reported by GetHuman-jonseyb on понедельник, 10 февраля 2020 г., 20:47
Hello everyone, I recently discovered that my Gmail account ([redacted]) was compromised. I have listed my alternative emails for recovery: [redacted] [redacted] Unfortunately, I am unable to regain access through number verification. My password, set many years ago, was [redacted]google! I'm uncertain if I added my mobile phone as a recovery option. ([redacted]) There are crucial personal files stored on Google Drive. I would greatly appreciate any assistance.
Reported by GetHuman4348884 on вторник, 11 февраля 2020 г., 11:18
My old computer was hacked. Now, setting up my new computer went well until I tried to set up my [redacted] account. During the setup, Gmail asked for a texted code to be sent to what I thought was my phone instead of my Hotmail. After fixing my Hotmail details, I returned to Gmail for the code. I set a new password, and everything seemed fine. However, now my Gmail account is locked, and I assume it was a third party who tried to access it first. How can I fix this situation?
Reported by GetHuman-takatsuk on четверг, 13 февраля 2020 г., 13:44
Someone has been hacking into my accounts, including my phone numbers and apps, for months. This is the fourth time I am reaching out via email in the past two months, and I am exhausted by it. I am unable to log in due to the phone number verification code being sent to me now associated with my accounts. Would you kindly shut down the following email addresses for me: [redacted], [redacted], [redacted]? I, ASHLEY CAMELL, am not the one accessing these accounts. I am willing to verify my identity with my social security number and ID. I kindly request that these accounts be closed immediately. Also, please assist in recovering my most recent...
Reported by GetHuman-ashluvsb on суббота, 15 февраля 2020 г., 1:14
I was at Walmart last night, and once I got home, I couldn't find my phone. I searched in my room, the car, and all around the house. This morning, my mother tried calling my phone. Last night when I tried to call it, it was dead. I believe someone has my phone, so I went to suspend my phone account. I have three different Gmail accounts; unfortunately, I didn't write down the information, but it was saved on my phone. I just need to access my Gmail to retrieve the screenplay I am working on. My mother's Gmail is [redacted], and her number is [redacted].
Reported by GetHuman-quarttie on суббота, 15 февраля 2020 г., 20:43
I have forgotten my Gmail password, making it impossible for me to back up my phone. The recovery options are sending emails to old school accounts that are no longer open or sending text codes to a phone that is not currently in service because it's not yet backed up. Google isn't recognizing any device since I can't access MY ACCOUNT WITHOUT REMEMBERING MY PASSWORD. I've been without a phone for 3 days now, and all my data is stored in Google. What should I do?
Reported by GetHuman4364537 on суббота, 15 февраля 2020 г., 22:41
I have been using my Google account, [redacted], for many years. Despite entering the correct username and password, I am unable to access my account. Despite affirming that it is my account, Google is not providing a reason for the login issue. This is concerning since this Gmail account belongs solely to me. To date, I have not reported any hacking or unauthorized access. I have made numerous attempts over several months to recover my account to no avail. What steps should I take to regain access to my Google Account? Can I validate my identity with documents like my Aadhar card, voter ID, photo, bank passbook, driving license, electricity bill, or ration card?
Reported by GetHuman4365459 on воскресенье, 16 февраля 2020 г., 9:30
My primary email account is Gmail, with my secondary being outlook/Hotmail. I've noticed some deleted email addresses from my address book are still showing when I send emails, leading to undeliverable messages due to non-existent addresses. Some addresses are now misspelled, like my friend Charlie Stone appearing as Charlie Stine. Even my wife's email address has her name misspelled as Kinciad. Another issue I've faced is an invalid email address displaying below a valid one. When I send an email, it goes to the correct address but generates an error message for the invalid one. Despite contacting Microsoft support multiple times, they suggested a possible corruption in the Gmail application and advised me to reach out to Google. - Don K.
Reported by GetHuman4369364 on понедельник, 17 февраля 2020 г., 18:08
I have been dealing with a situation for five years where someone has been mistakenly using my Gmail address for various accounts. The person in question is [redacted], while my correct email is [redacted] Despite my efforts to contact this individual and inform her contacts about the mix-up, she continues to use my email. Recently, she gained access to my Uber account and disabled the two-step verification. I am unable to challenge her actions. Your assistance in resolving this matter is greatly appreciated. -Angelia L Schultz
Reported by GetHuman4396160 on вторник, 25 февраля 2020 г., 19:28

Help me with my Gmail issue

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