I'm not receiving emails on my cell phone as of Oct. ** nor on my tablet as of Oct...

GetHuman1524549's customer service issue with Gmail from November 2018

15 views | 7461 similar | 0 following
Help with my Gmail issue
First: share to improve GetHuman1524549's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1524549's next move: find and follow the right step-by-step guide.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1524549 will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1524549 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1524549 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman1524549's own words
I'm not receiving emails on my cell phone as of Oct. ** nor on my tablet as of Oct. **. When I access email on my tablet, I keep getting a pop up stating:*Password Incorrect*Enter PW for the Gmail account***********************************Cancel Okay**I changed my PW thinking that might correct the problem to no avail.**When I click "cancel", the message goes away for a few seconds and comes right back. I can access my email , but, have had none come to the tablet since Oct. ** as stated above.**On my phone, I can access my email, but, haven't received any new ones since Oct. **.. I don't receive any pop-ups on this device.**My desktop email has not been effected.**I must tell you I was scammed on October ** . I'm old and I bit giving all the info they asked for. After it was too late, I discovered it was a scam. *I immediately took my desktop to a computer doctor to clean it up and remove the scammers' access.*I'm out $**** $***.** for the scammers' CC charge and $*** for the repairs.**In case you need it, the scammers' contact info is:*M C Helper, Inc.*www.mchelper.com or *www.supportmchelper.com*Direct Support Number: *-***-***-********-***-*****My "tech support's" names that were given me were "Sam Wilson and Ron-Tech **".*I was passed to two additional people after talking to the initial one* the *nd person was for financial, the *nd one was asking me all the questions. I assume as I was talking to the *rd person is when another was going through all my files, etc.*They claimed to be in Florida. I asked two of them where they were located and it took long enough for them to answer to have to look at their notes in order to remember the correct answer to my question.**Please help!!!

GetHuman1524549 did not yet indicate what Gmail should do to make this right.

How GetHuman1524549 fixed the problem

We are waiting for GetHuman1524549 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Gmail's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Gmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1524549 fixes it.
This email address isn't valid

Gmail

Customer service issue
Reported by GetHuman1524549
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 7461 others
0 customers following this

Timeline

GetHuman1524549 started working on this issue
Nov 8th, 2018 5:38pm