Gmail Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about Gmail customer service, archive #8. It includes a selection of 20 issue(s) reported October 16, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am facing some issues due to changing my mobile number and losing my Galaxy Note 8. I forgot to update my new number in Gmail after changing it multiple times. My name is James T. Burnett, born on 5/4/90, and I have distinctive features like being a skinny redhead with a big mole on my left cheek. Verizon helped me retrieve my old number ([redacted])-[redacted]. To access my Gmail account, I need help unlocking it as my previous number linked to the account was [redacted]. I mainly used Samsung Galaxy S5 and HP Envy4 Ultrabook to log in but recently switched to Galaxy Note 8 since June 25, [redacted]. Concerns arose due to my ex-girlfriend accessing my account on her LG phone, prompting me to change the password. I have sentimental attachments to my account, including contacts and photos of my child, Aulbin Burnett. You can reach me at [redacted] or [redacted]. I appreciate your assistance in resolving this issue promptly. Thank you for your understanding and anticipated help.
Reported by GetHuman-friendfr on Tuesday, October 16, 2018 8:59 PM
Since the 14th of this month, I have been receiving email responses from different companies as if I had requested services from them. One was from a car service at LAX airport, even though I live in Atlanta. Another email was in German, which I couldn't understand. The third was from a corporate consulting agency. I am concerned about what happened to my email address. These emails are addressed to various individuals, but in the actual address line, they are being sent to me at [redacted] I would appreciate it if this could be corrected on the server side or through other means. The intended recipients are not receiving the emails, and I believe they should be redirected properly. Thank you for looking into this matter.
Reported by GetHuman1358047 on Tuesday, October 16, 2018 11:21 PM
I'm having trouble finding the option to compose a new email in the new Gmail app. It's frustrating that such a basic feature seems hidden. I have extensive experience with PCs dating back to the 1980s and have been using Google and Gmail for years. I could search for a solution online, but I think it's important for you to address this issue. As you continue to update the app, please remember that many users like myself rely on Gmail for regular, everyday emailing tasks. It's baffling that the option to write a new email isn't more obvious. I hope you take this feedback to heart and make sure to review and improve these simple but crucial aspects of the app moving forward.
Reported by GetHuman-calthoma on Wednesday, October 17, 2018 5:48 PM
I recently formatted my mobile device, and I lost access to my Gmail account, which is [redacted] I forgot the password since I had logged in a while ago. I have tried to recover it using the phone number and old password linked to the account but have been unsuccessful. I would appreciate it if I could receive a link to reset my password or disable two-step verification. Please contact me at [redacted]
Reported by GetHuman-informp on Thursday, October 18, 2018 2:17 PM
I am currently experiencing three issues with Gmail and am unable to locate a customer support phone number. 1. My emails to my mother are suddenly not being received and are being reported as undeliverable. Her account is [redacted] She is concerned and asked me to find a customer support number for assistance. 2. I have been receiving emails addressed to Terence at [redacted] for approximately a year now. My email is [redacted] I need technical support to resolve this issue. 3. Despite contacting Chase bank and asking them to remove my email from their system due to a false client entry, I am still receiving emails from them. I will reach out to them again, but I would appreciate if Gmail support could also investigate this matter. Thank you, Alexandra
Reported by GetHuman-londonth on Thursday, October 18, 2018 5:57 PM
I've been unable to access my Google account because I forgot my password. Despite following the verification steps multiple times, Google is still unable to confirm my account. I provided another email for contact, but have not received any response. Previously, I didn't face this issue because I remained logged in on my old phone. Due to a broken screen and using a replacement phone, I lost access to my emails, photos, and contacts saved on my Google account. I created a temporary email, but it's essential for me to regain access to my old account ([redacted]). I'm looking forward to your assistance. Thank you, Rosie.
Reported by GetHuman1385478 on Sunday, October 21, 2018 1:55 PM
I am facing an issue with accessing my second Gmail account linked to YouTube. Despite trying to log in, it doesn't show up as a secondary account and the password doesn't seem to work. I attempted to reset it, but Google couldn't verify the account ownership. The recovery email associated with it, [redacted], is no longer in use. This situation leads me to a circular process of trying to regain access.
Reported by GetHuman1386114 on Sunday, October 21, 2018 4:36 PM
I created a Google account, [redacted], a couple of years ago with my phone number, [redacted], as the go-to device. A month ago, I lost my phone. Before losing it, I set up two-step verification. Now, without my phone, I can't access my account where I store all my photos. My password is JJMofro10520. I'm unable to receive the verification code sent to my lost phone. I need help recovering this account. My wife, Cheryl C., occasionally used my account, emailing each other. Her email is [redacted] Thank you for your assistance with this matter.
Reported by GetHuman-robgrima on Monday, October 22, 2018 9:51 PM
My Gmail account [redacted] is my personal account. It was hacked by someone who changed all my verification details. I kindly request Gmail to assist in recovering my account. Please check if the original data when I created the Gmail account [redacted] is accurate. Here are the initial details when creating the account in June [redacted]: Password: pratamaadi Recovery phone number: [redacted]18 Recovery email address: [redacted] I hope that Google will professionally handle this issue and help me regain access to my account, as my personal data is stored there. Thank you. Please assist promptly.
Reported by GetHuman-hendriha on Tuesday, October 23, 2018 2:48 AM
I am experiencing issues with a persistent spammer sending various types of ads to my Gmail account from a single email address. Despite repeatedly unsubscribing for over 28 days and following Google's suggestions, the problem persists. Some of the ads are inappropriate and offensive, including personal attacks. I have taken the step to report the spammer to the FTC, but the situation has not improved and may have even worsened. If I do not receive assistance, I am considering closing my Gmail account and switching to another email provider. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman-harrisjc on Tuesday, October 23, 2018 9:52 PM
Hello, my name is Melissa F. I'm having trouble recovering my hacked account. Despite following the steps to recover it, I no longer have access to the phone number associated with the account. I've had my Gmail account for over 10 years, but I can't recall the exact date it was created. To verify my ownership of [redacted], I'm willing to provide identification documents like my driver's license, birth certificate, or social security number. This account is crucial to me as I have a lot of important data stored in it. Please assist me in regaining access. For communication, you can reach me at [redacted] or by phone at [redacted]. Thank you for your assistance.
Reported by GetHuman1401301 on Wednesday, October 24, 2018 3:01 AM
I have an older Gmail account, [redacted], that I've used for a long time. I hadn't needed to remember the password because my phone kept me logged in. Recently, my phone crashed, and I lost access to my data and to the [redacted] account. I tried to reset the password, but the recovery account, [redacted], is no longer mine. It was taken back by Hotmail due to inactivity. I chose the username doleo17 based on my interests at the time - dolphin, leopard, and my favorite number, 17. I'm eager to regain access to this account because of its history and significance to me. I would appreciate any assistance in recovering this account. Thank you.
Reported by GetHuman-muldersk on Wednesday, October 24, 2018 3:44 PM
My Gmail account is currently not functioning. I rely on this account for various aspects of my life, from work to personal matters. Despite my attempts to resolve the issue through the help center, it remains unresolved, causing me to miss important emails since September 19th, [redacted]. I am unsure why my account is malfunctioning and seek assistance in restoring access. This disruption impacts crucial notifications, such as student loans, which are vital through this email. I am confident that I have not violated any terms to warrant this problem. Though I am unable to receive emails currently, I urge someone to address this issue promptly and reach out through other means.
Reported by GetHuman-missmela on Thursday, October 25, 2018 12:17 AM
I recently switched to a new phone and must transfer my email. Despite using the same password, I am unable to access my account on the new device. It claims the password was altered 9 months ago, although I have not changed it. I attempted to recover by providing an alternate password, but it was unsuccessful. This is concerning as I am applying for college scholarships and have submitted important essays via this email. Unfortunately, I cannot verify the account creation month, as it was set up by my dad in [redacted] around September. This situation has left me unable to monitor potential scholarship awards.
Reported by GetHuman-cguemmer on Friday, October 26, 2018 2:19 PM
Two months ago, my phone was stolen, and I secured my account at [[redacted]] by changing the password. I have since forgotten the new password and logged out of all other devices. The backup email is [[redacted]], which belongs to my boyfriend, who is experiencing the same issue accessing our shared Gmail account. Despite attempts on a known computer, I have been unsuccessful in regaining access. I urgently need to regain access to my account. Thank you. I have used Hangouts with Anthony Waldron, the last person was Mikeal, and I use Google Photos under the name Rose Timan. On Facebook, I go by RM Tieman. I frequently send myself Craigslist post emails. The last email I sent was to SPCA about my dogs with pictures. Thank you.
Reported by GetHuman-ptstrans on Friday, October 26, 2018 6:06 PM
I am experiencing difficulty opening links from emails in Chrome. When I click on a link in an email, a new tab briefly opens but then immediately closes. However, manually copying the link into a new tab's URL bar allows the page to load successfully. This issue is happening with forum thread notifications, which I regularly follow. Strangely, even older notifications now have the same problem. I have attempted standard troubleshooting steps like rebooting and clearing cookies. Interestingly, the link works fine in Safari, although I prefer using Chrome. I believe there may have been a recent software change affecting Gmail's inbox page. I kindly request the Gmail team to investigate this matter and address the issue with the email link not opening correctly in Chrome.
Reported by GetHuman-joevann on Saturday, October 27, 2018 4:56 AM
I recently received an email from accounts.google.com indicating a password reset request. I replied stating that I did not make this request. Subsequently, I was logged out of my Google account on my phone, and when I tried to log back in, it informed me that my password had been changed an hour earlier. Since I primarily access my Gmail through my phone and remain logged in, I rarely use my password and had to try a few different ones. I attempted the account recovery process, but it only prompted me for my most recent password and the account creation date, which I cannot recall as it has been over a decade. After several tries, I encountered a captcha that I struggled with, even the audio option was unclear. Fortunately, I can receive a security code on my phone. Is there anything I can do to resolve this issue?
Reported by GetHuman1461206 on Wednesday, October 31, 2018 11:42 PM
Hello. I am having issues accessing my Gmail account. I have the correct email and password, but it's not recognizing my new device. I switch phones frequently due to breakage, hence the unfamiliar device. Dealing with this extra security measure every time is getting frustrating and unnecessary. I believe knowing my login credentials should suffice. This will be my final attempt to resolve this matter.
Reported by GetHuman-sbeela on Friday, November 2, 2018 5:31 PM
I needed to delete my Gmail account from my iPhone because I got a new Google phone. Despite Gmail warning me that my notes might be deleted, I wasn't worried as I hadn't saved any contacts or phone numbers with Gmail. Surprisingly, many of my contacts are now missing, and some don't even have emails. I'm frustrated by this situation! How could Google remove information not associated with them?
Reported by GetHuman1473706 on Friday, November 2, 2018 9:43 PM
Subject: Assistance Needed with Google Account Recovery Google Support Team, I have been encountering difficulties accessing my email account for the past three days due to continuous disablements resulting from security issues that I do not comprehend. My primary email, "[redacted]," has been in use for over a decade. On November 1, [redacted], between 16:00-16:30, I engaged in email exchanges, including responding to my colleague Ronnie, sending an email to Nick at [redacted], and reaching out to Jelena Kazi at [redacted] I urgently require access to my email account as it is linked to vital platforms like Facebook (Darryl Taku Kalawa), LinkedIn, and Twitter. My previous recovery email was [redacted] until I recently updated it to the current one. In the past, I have used the password "Gugu" for this account. I am puzzled by the recurring blocks on my account and seek a more permanent solution to address security concerns. My childhood friend's name, Denzil, was the security question; however, I was also asked about the month of creating the email, which I do not recall after using it extensively for various purposes. I would appreciate your assistance in regaining access. Thank you.
Reported by GetHuman-guguncu on Friday, November 2, 2018 11:13 PM

Help me with my Gmail issue

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