Globe Broadband account* **********Issues encountered from June **** up to Present:*Rem...

GetHuman4861125's Service problem issue with Globe Telecom from May 2020

Help with my Globe Telecom issue
The issue in GetHuman4861125's own words
Globe Broadband account* **********Issues encountered from June **** up to Present:*Remarks: with history of calls to Globe CS * *Problem (*st time) - static noise, no incoming*outgoing calls and no internet.*Globe action: visited by globe technician and fixed the problem.**Problem (*nd time) - intermittent dial tone and internet.*Globe action: visited again by globe technician and replaced the old modem wifi router. **Problem (*rd time) - super slow internet.*Called-up CS and reported the problem and requested them to upgrade my globe broadband plan from PHP *** to PHP****. After several weeks, received call from CS and informed me that internet was upgraded to *mbps already. **Current Problem: no dial tone since January this year and internet is still very slow. Had compared the actual speed of my previous plan (***) with my current plan (****). Had found out no changed in speed at all. See test result done for both: Mbps download *.** while Mbps upload *.**. Very Slow.**My question is did you really upgrade my broadband plan or just upgrade my monthly billing cost? Is this some kind of false advertising because I am not really getting the *mbps plan I am paying?**Needed Action from Globe: resolve "no dial tone issue" and please "ensure to align the speed of my internet based on my *mb plan and payment."**Hoping for your immediate action. Thank you.

GetHuman4861125 did not yet indicate what Globe Telecom should do to make this right.

How GetHuman4861125 fixed the problem

We are waiting for GetHuman4861125 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Globe Telecom's attention and get better help faster. Tap below to get started.
Having Globe Telecom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Globe Telecom

Service problem issue
Reported by GetHuman4861125
May 23rd, 2020 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1134 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman4861125 started working on this issue
May 23rd, 2020 12:01pm
GetHuman4861125 indicated the issue is not fixed yet.
May 24th, 2020 12:28am
GetHuman4861125 confirmed the issue is fixed. Hooray!
May 24th, 2020 12:29am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies