Globe Broadband account* **********Issues encountered from June **** up to Present:*Rem...

GetHuman4861125's Service problem issue with Globe Telecom from May 2020

Help with my Globe Telecom issue
The issue in GetHuman4861125's own words
Globe Broadband account* **********Issues encountered from June **** up to Present:*Remarks: with history of calls to Globe CS * *Problem (*st time) - static noise, no incoming*outgoing calls and no internet.*Globe action: visited by globe technician and fixed the problem.**Problem (*nd time) - intermittent dial tone and internet.*Globe action: visited again by globe technician and replaced the old modem wifi router. **Problem (*rd time) - super slow internet.*Called-up CS and reported the problem and requested them to upgrade my globe broadband plan from PHP *** to PHP****. After several weeks, received call from CS and informed me that internet was upgraded to *mbps already. **Current Problem: no dial tone since January this year and internet is still very slow. Had compared the actual speed of my previous plan (***) with my current plan (****). Had found out no changed in speed at all. See test result done for both: Mbps download *.** while Mbps upload *.**. Very Slow.**My question is did you really upgrade my broadband plan or just upgrade my monthly billing cost? Is this some kind of false advertising because I am not really getting the *mbps plan I am paying?**Needed Action from Globe: resolve "no dial tone issue" and please "ensure to align the speed of my internet based on my *mb plan and payment."**Hoping for your immediate action. Thank you.

GetHuman4861125 did not yet indicate what Globe Telecom should do to make this right.

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Globe Telecom

Service problem issue
Reported by GetHuman4861125
May 23rd, 2020 - 3 years ago
Seen by 9 customers so far
Similar issue to 1134 others
0 customers following this
Items needed
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GetHuman4861125 started working on this issue
May 23rd, 2020 12:01pm
GetHuman4861125 indicated the issue is not fixed yet.
May 24th, 2020 12:28am
GetHuman4861125 confirmed the issue is fixed. Hooray!
May 24th, 2020 12:29am

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