Globe Telecom Customer Service Issues

Account Number: [redacted]86 Customer Name: Rona Angelica Raguindin I submitted a refund request back in March [redacted], which was 4 months ago. I prepared an authorization letter for Globe- SM Urdaneta branch, stating that my mother would collect the refund on my behalf since I was leaving the country at that time. The refund amount is 5,[redacted].72, and I specifically requested a cash refund to avoid any issues. However, despite my initial request, they have not released the money yet. They are now suggesting other payment methods like G-Cash or checks, which I did not ask for. I kindly ask for assistance in ensuring that the refund is released as I originally requested - in cash. My mother, who is authorized to claim the refund, is elderly and may face challenges with additional requirements beyond providing her ID. I urge for prompt action as it has been 4 months since the refund was requested.

Account Number: [redacted]86 Name: Rona Angelica Raguindin Hello Everyone, I want to inform you that I requested a cash refund of PHP 5,[redacted].72 with the necessary authorization letter back in March [redacted] (4 months ago) for my mom to collect. However, despite her constant follow-ups, the SM Urdaneta branch has not provided the refund yet. I kindly ask for assistance in processing the cash refund as requested without needing a GCash number or bank account information, as I did not choose those options for payment. Cash would be more convenient for my elderly mother, who may struggle with additional requirements beyond presenting her ID. I would greatly appreciate it if you could expedite the refund process. Thank you. Best regards, Rona Angelica Raguindin

I am on a postpaid plan of [redacted] with account number [redacted] and main number [redacted]. Despite switching to the PLAN PLUS [redacted], the GlobeOne app hasn't updated yet. I worry about being billed for the old plan next month. The reference number for this is [redacted]91A. Please investigate and inform me. I also seek an update on my account transfer request. I applied a month ago, submitted all necessary documents, and have tried contacting the Globe hotline daily with no success. I await your response.

Hello, my name is Catherine A. Lazara. My family has been loyal Globe subscribers for years, with three accounts under my name. I've been trying to reach Globe for months about our Globe at Home broadband. Due to the pandemic, we had to move temporarily to Zambales to live with my parents. We need a temporary disconnection for our Globe at Home service. My husband lost his job due to the pandemic, causing financial instability. We are unable to pay the three months of charges due to financial constraints and difficulty in reaching Globe earlier. Despite explaining this to a customer service representative via Facebook Messenger chat, we were told to settle the bill before requesting a temporary disconnection. This contradicts our request, as we need the disconnection due to financial strain. I wish to disconnect temporarily and settle the bill gradually, as paying it all at once is not feasible for us. I seek your assistance in resolving this issue promptly to continue being a satisfied customer. Thank you for your help. Sincerely, Catherine.

Hi, I require assistance with my Globe bill. I received an overcharged bill for July [redacted] totaling P2976.39 under account number [redacted]95 in the name of Ella Mae Olivare, with a monthly plan of P1299. I expect a bill of P1633 for July, including a line transfer amortization. However, additional charges were applied incorrectly. I paid P1300 on August 11, [redacted], leaving a remaining balance of P1676.39. I am disputing charges for ADSL and a Smart call that were not valid. It is frustrating as we only make calls to Globe numbers. I kindly request a correction on my bill and removal of the remaining balance. Thank you for your attention to this matter. Sincerely, Ella Mae Olivare

Hello, I am Geralie Paraiso, a customer of Globe Telecom. I am reaching out to address my internet connection at [redacted] Poblacion, Pardo, Cebu City with account no. [redacted]60 and service no. [redacted]70. I kindly request to disconnect the internet as the property is currently unoccupied due to the ongoing pandemic. The room where the internet is installed has been closed off, and the residents have been away in the province for an extended period due to travel restrictions. It is burdensome to continue paying for a service that is not being utilized. I hope Globe Telecom can accommodate this disconnection promptly. Please acknowledge my request at your earliest convenience. You can reach me at [redacted] or contact my daughter at [redacted]. Thank you and best regards.

Hello, I would like to address that my CP # [redacted]8 has been inactive since February or Early March this year due to the ongoing COVID-19 crisis and various lockdowns. I have not utilized the service during this time, and someone has contacted me about settling charges for the unused service. Despite several attempts to reach out to customer service, I have been unsuccessful due to reduced staff from the current global situation. I am seeking clarification on the outstanding charges, whether the service can be reinstated, or if I should discontinue it. I have a prepaid Globe number that I have been using in the meantime as a substitute. I have been a user of this number since [redacted] and would appreciate your prompt assistance in resolving this matter. Thank you for your attention to this issue. Sincerely, Ma. Teresa V. Elayda CP# [redacted]8 Account# [redacted]

Hello, I would like to inquire about the discrepancy in my bill. I closed my account back in March, as advised by the agent. I was told to wait for my final bill for March, but it never arrived. However, this month I received a text from the payment center stating that I owe P5,[redacted].93 for GLOBE INNOVE Acct. No. [redacted]20. I would appreciate it if you could look into this matter. Thank you for your understanding. Sincerely, [Initials]

Our online class is scheduled to begin on Aug. 24, but we encountered issues with our Zoom meeting yesterday. Despite upgrading our internet connection in preparation for the school year, our connectivity worsened. Just when we needed it the most, the internet became unreliable, frequently disconnecting throughout the day. This situation has made it impossible for us, working abroad, to video call our children. We have reached out via emails and calls regarding our connectivity problems and scheduled technician visits, but have not received a response. We even reported a missed technician visit on Aug. 11. We urgently need our connection fixed for our children's homeschooling.

My name is K.K., with Globe account # [redacted]3, contact number: [redacted]8. On June 15, [redacted], I visited your Viramall branch to request a plan re-contract without a new phone, opting only to increase my data and free call allocation to other networks. The new plan took effect on July 13, [redacted], as my cut-off is every 12th of the month, confirmed by an SMS from Globe. I am puzzled why my bill due on Sept 2, [redacted], still included charges of P142.02 (VAT inc) for 18 excess call minutes to other networks when I should have [redacted] mins of free calls monthly. Kindly confirm if this charge will be deducted, as I plan to settle my bill excluding this amount on Sept 2. Thank you for your prompt assistance. Sincerely, K.K.

Since [redacted], I had a plan that was completed in [redacted], but I haven't renewed the contract, so the monthly charges persist. Although I've been using the SIM card without the contracted phone, I lost signal in [redacted] after temporarily disconnecting it through Globe OneAccount while in Dubai. Reconnecting didn't restore the signal, preventing me from using it for online transactions. Despite attempts to contact customer service, I have been unsuccessful due to expensive calls from Dubai. In a previous conversation, the representative referred me to another department, which ended abruptly. I have also reached out on Twitter and Instagram without any response. After paying for months without getting the service, this situation is frustrating due to the lack of reliable customer support.

I am experiencing issues with a technician from Globe named JASS who is disrespectful and might be involved in a scam. Aside from charging me [redacted] for allegedly fixing a faulty post where we connect, the problem actually got worse when I had it transferred to another post. This has been ongoing and affecting my connection negatively. My internet speed has only been 5 mbps when it should be 20 mbps according to your records, despite my frequent requests for assistance. I hope this matter gets resolved as it is impacting Globe's reputation. I have evidence through chat conversations if needed. My address is Brgy [redacted] Balagbag, Pasay City. Contact numbers: [redacted]5 or [redacted]7.

Hello Get Human, I attempted to reach Globe through their Facebook page, but only encountered requests for information and offers to send a technician to my location. Recently, my internet speed drastically decreased from 700kb to barely usable 70kb, sometimes dropping even lower. It now takes me 1 1/2 days to complete a small 4gb update. Upon checking my router, I noticed numerous port scan attacks from different IP addresses such as [redacted].6.[redacted].4 and [redacted].[redacted].[redacted].44, among others. I have researched these IP addresses and found reports of similar attacks causing slower internet speeds for other users. Can I receive support without requiring another technician visit? My router is a Huawei B315s. Thank you for your assistance.

Hello! I am seeking clarification regarding the increased charges on my Globe account. I was informed during my last visit that my plan was upgraded to Plan [redacted]. However, amidst the pandemic, I received bills totaling P2,[redacted].54, P1,[redacted].38, and now P965.51. These amounts exceed my expected monthly charge of P832.57 even when divided over 6 months. Given my limited use of free internet due to being homebound with two other internet providers, Sky and PLDT, I am puzzled by the elevated fees. I would appreciate a detailed explanation for the higher charges to address this issue promptly. My line has been disconnected for the past three days, and attempts to reach a live Globe representative via phone have been unsuccessful, with only automated prompts available. I am eager to receive a timely response. Thank you!

I have been struggling with slow or nonexistent internet connections since March. Despite multiple attempts to seek assistance via messaging and phone calls, my issue remains unresolved. I have requested numerous times to cancel my Globe internet subscription, as I have already switched to PLDT. However, my cancellation requests seem to have been overlooked, and I am now being billed for a service I have not used for months. I have made efforts to communicate my cancellation request both online and over the phone to no avail. I urge you to promptly cancel my Globe internet service and cease billing me for it. My account number is [redacted] [redacted] [redacted] and my service number is [redacted] [redacted] [redacted]. Your cooperation in resolving this matter is greatly appreciated.

Hello, I am experiencing internet connection issues for the third time this month. Several neighbors are also affected. We heavily rely on your service for online classes and meetings. The sudden disconnections during these events make it challenging to catch up. We have been prompt in paying for the service but are currently not receiving the quality we expect. Please address this promptly, as it is the third time this month, and it usually takes 4-6 days to resolve. Account Name: L.A. Jr. Account Number: [redacted] Landline Number: [redacted] Plan: [redacted]/15mbps/Unlimited You can reach me at +[redacted]29 or email me at [redacted]

To Whom It May Concern, I am writing to address a concern regarding the text messages I have been receiving from RGS regarding a balance of P4,[redacted].43 for account number [redacted]69. I had the Globe WiFi installed in my area around June (I cannot recall the exact date) but have not been able to establish a connection. After contacting Globe customer service, we decided to cancel the service three days after installation. We were assured that there would be no cancellation fee since we terminated within the 30-day window. Despite not receiving a bill and being unable to use the service due to the lack of connection, I am now being asked to pay for a service we never utilized. Can you please clarify why this charge is being applied? Thank you for your assistance. Best regards, Steph Letada

Subject: Assistance Needed with Globe Bill Hello Globe Customer Service, I am writing to address concerns about my Globe bill. My line was disconnected on August 5, [redacted], with the outstanding balance of Php5,[redacted].84 as of that date. Since then, we have not had internet service, but today the total amount due is showing as Php10,[redacted].75. I am looking to disconnect my line soon due to relocation. Kindly provide me with the information on what my final bill amount would be. My account number is [redacted]66. I am currently residing overseas, and I have already attempted to contact you by email without success. Your hotline has also been inaccessible. I would greatly appreciate your assistance in addressing this matter promptly. Thank you for your attention to this issue. Best regards, Justin

I am attempting to transfer my service to a different address for work purposes. I have been trying to complete this through the app as instructed but keep encountering an error. I urgently need this transfer, but I am having difficulties getting assistance through chat and the hotline. If the service transfer cannot go through due to an internet connection issue, I should not be held responsible for termination fees, especially if the service location has internet availability. It seems unjust for me to be continuously charged for a service I am unable to use. I hope that Globe Telecom can assist me promptly with the service transfer.

Hello, I am reaching out about my broadband and landline account. I closed it three months ago, but it is still active. Despite visiting the Globe branch and being promised a callback, I have not seen any resolution. A Globe representative asked me to email my termination request, which I did, but my account remains open, and my internet is still active. I am currently not in the Philippines, and it is frustrating to keep receiving invoices. I have tried contacting support through various channels but with no success. If this matter is not resolved promptly, I will escalate it to the appropriate authorities. It was confirmed that there would be no termination fee when I closed my internet plan. My account number is [redacted], and I have already paid an upfront amount of [redacted] pesos.