Globe Telecom Customer FAQ

To cancel your Globe contract, you need to formally request the termination of your plan. Ensure all dues are settled before proceeding. Follow the instructions provided on the Globe Telecom website or visit a Globe store to complete the cancellation process.

To renew your Globe plan with a device, you can visit the Globe Store or go online to the Globe website. You may need to complete any necessary forms and choose your preferred device and plan. Ensure your account has no outstanding balances. You might also be contacted by a Globe representative offering renewal options.

First, try toggling Airplane Mode on and off. If the issue persists, restart your phone. Ensure your SIM card is properly inserted. Check for any network outages in your area by asking someone nearby or checking online forums. If there's no outage, try manually selecting your network provider in your phone's settings. If the problem continues, you might need to request a SIM replacement.

If your Globe Telecom SIM Card isn't receiving SMS, there could be several reasons such as network issues, device issues or incorrect settings. First, make sure your smartphone is not set to "Do Not Disturb" mode and the SMS center number is correctly set. Restart your device and check if the issue persists. Try inserting your SIM card into another device to check if the issue is with your phone or the SIM card. Delete old text messages and ensure there's enough storage space to receive new ones. If the problem continues, it might be an issue with your SIM card and you'll need to consult Globe Telecom's customer service directly for replacement or further troubleshooting.

We're sorry to hear that you're experiencing issues with your Globe Telecom landline. Given this situation, try to check if all the cords are properly plugged into the phone unit and the wall jack. You can also try unplugging and re-plugging the cords, or restart your phone unit, as sometimes a simple restart can fix several issues. If issues persist after restarting, it's advisable to have your line checked. These could be symptoms of a bigger network issue that needs to be addressed by our technical team. Your patience in this matter is highly appreciated.