Globe Telecom Customer Service Issues

Hello, I have a question regarding sim card registration. I am an OFW, and I used my sister’s Globe number to register the GCash App. The registration on the app was successful under my name, but the physical sim belongs to my sister in the Philippines. As there is now a requirement for sim card registration, my sister needs to register the sim card under her name. I have a few questions: - Can my sister register the number even though I already used it for the GCash App registration? - I have purchased my own Globe sim card and would like to register it under my name. Is this possible? Thank you for your assistance.

Good evening, I am having trouble with my GLOBE sim card that was registered three weeks ago. Today, I am not receiving OTP messages from my gcash, but I can still receive messages from my other network, TM. Additionally, I am not getting replies when checking my balance through *[redacted]#. Even after reloading, I do not receive any confirmation messages from Globe. When I tried calling the hotline [redacted] for customer service, I was unable to connect due to insufficient balance, even though I had just loaded up. How can I resolve this carrier-related issue? My registered sim number is [redacted]5. Please reach out to me at [redacted]

Hello, I applied for the Fiber plan [redacted] on 6/11 and paid the installation fee of 3,[redacted].00 with reference number GLE-[redacted]21. We are located at Mapayapa Village in Las Pinas. The installers arrived today, 6/12, but were stopped from proceeding with the installation by the HOA. According to them, Globe has not submitted the necessary documents for Fiber installations in the village, despite repeated requests. Since the installation cannot move forward due to reasons beyond my control, I am requesting a refund.

I am frustrated with my internet speed. I signed up for a 300mbps plan, but instead, I am only getting 64kbps, which is far below what I expected. This has been going on for a month now. I am struggling to get assistance through the hot line numbers provided by the company. I am unsure where to report this issue or how to seek help from Globe regarding my slow internet. I would appreciate it if you could help me rectify this situation and provide the speed that I originally signed up for.

While my sister was in the Philippines on vacation, she purchased and utilized a Globe sim card with her family. It worked flawlessly in her unlocked USA phone. Upon returning to Los Angeles last Thursday, she intended to continue using the same sim and number for her business in the Philippines, as well as for GCASH transactions. Unfortunately, she discovered that the sim is not functioning now. We would appreciate any assistance you can provide to resolve this matter. Thank you for your help. Best regards, Tony G.

Dear Billing Department, I am Mrs. Ma. Rosario H. Nabor, a subscriber with Account # [redacted]16 for GlobeAtHome located at #05 J. Buenviaje Cor. Lacanienta (Poblacion) Cainta, Rizal. I kindly request to adjust my billing due date from the 10th to the 17th of the month. This change will allow me to settle my bills promptly without any delays. I greatly appreciate your attention to this matter. Thank you. Sincerely, Ma. Rosario H. Nabor GlobeAtHome Subscriber

To the Billing Department, Dear Team, I am writing to request a change in my billing due date from the 10th of the month to the 17th of the month. I am a subscriber with Account # [redacted]16 under the name Ma. Rosario H. Nabor residing at #05 J. Buenviaje Cor. Lacanienta, (Poblacion) Cainta, Rizal. I ensure timely payments on the new proposed date. Thank you for your attention to this matter. Sincerely, Ma. Rosario H. Nabor

I am still having issues with my deactivated sim card. I received an email on August 1st indicating that my Globe postpaid sim would be activated within 48 hours of receiving it. I got the sim on August 4th around 2:00 pm. Earlier today, I received another email from Globe confirming the 1,[redacted] payment has been processed. Despite this, my Globe postpaid sim remains deactivated. I am unsure why it has not been activated yet, especially since the payment has gone through and the 48-hour period has passed.

I requested a new SIM card on August 1st and was advised to wait 7-13 days for activation. I anticipated a call from Globe last Monday but received none, prompting me to visit their store for a follow-up. They stated that the SIMs are still in the activation process. As of yesterday, August 14th, I have not received any updates from Globe regarding my SIM cards. Is it necessary for me to frequently visit the store for updates on the SIM cards? I am also curious about the reason for the extended delay in activation.

I am facing an issue receiving OTP on my Globe roaming sim through GCash. I have used it successfully in the past year while abroad, but since August 4, [redacted], I have not been receiving any notifications or OTPs on my Globe sim. I verified with Globe Telecom that my sim is active, and I have also re-registered and reloaded it to ensure its activity. Despite following GCash's instructions to update the app, restart, and reinstall, the problem persists and has even worsened. Since OTP is needed to log in to GCash, I am currently unable to access my account.

I am reaching out to report an ongoing problem with my modem. The LED lights are not functioning, resulting in no Wi-Fi connection at my location in Mandaluyong City. My account information is as follows: - Name: H. Luna - Account Number: [redacted]71 - Contact Number: [redacted]1 - Service Address: Blk 21 Lot 4 Abelias Compound, Mabini J Rizal, Mandaluyong City. I kindly ask for your prompt investigation and resolution of this issue, as a stable internet connection is crucial for both work and daily tasks. Please feel free to schedule a technician visit to evaluate and fix the situation as soon as possible. I can be reached at [redacted]1 or [redacted] to arrange the appointment. Thank you for your attention to this matter; I am looking forward to a speedy fix. I appreciate your understanding and assistance. Best regards, H. Luna

On August 14, [redacted], I linked my Globe SIM card to my GCash account to send money, using my PIN number to access it. Since then, I have updated the GCash app multiple times. Recently, when I attempted to log in, I was prompted to enter the SIM card number for OTP verification, which I did not receive. Even after reinstalling the app, I am still not getting any messages.

Hello Globe Telecom, I have been a loyal user for a long time, even while residing in Europe for 13 years. I have relied on my Globe roaming service to stay connected and for online banking tied to my Philippine bank number. However, starting in August, I have been unable to receive texts from Globe and my bank. Despite my attempts to have my family load credit, they were unable to do so, indicating the number may be deactivated. I registered my SIM card in April [redacted] and am currently unable to do this in person as I am not in the Philippines. Restoring my Globe number is crucial for receiving OTPs for online banking. I kindly request your assistance in reactivating my Globe number, [redacted]6. Thank you for your help. Warm regards, Maria Victoria Castillo

Dear Globe Telecom, I've been a loyal user for many years while living in Europe. For the past 13 years, I've relied on my Globe roaming service, as it's linked to my bank account in the Philippines for online banking. Recently, around August, I've noticed a problem - I can no longer receive text messages from Globe or my bank. When I asked my family to load credit onto my number, they mentioned that it couldn't be done, suggesting that it may have been deactivated. I registered my Sim card back in April [redacted]. Given that I'm not in the Philippines, I can't address this in person, but it's crucial for me to reactivate my number for online banking OTPs. I kindly seek your assistance with this matter. My Globe Sim number is #[redacted]6. Thank you for your help.

Hello, I need to report an issue with my internet connection. After it was fixed three weeks ago, I've been having stability problems. The modem shows a red light in the morning and occasionally at night, taking about an hour to return to normal. Unfortunately, I've had no internet since this afternoon. This is urgent as my husband has online classes every night. Thank you for your prompt attention to this matter.

I am experiencing issues receiving OTP on my Globe SIM while roaming with GCash. I have been using it successfully outside the country but since August *, ****, I have not been able to receive any notifications or OTPs. I verified with Globe Telecom that my sim is active and I have tried troubleshooting with GCash by updating the app, restarting, and reinstalling without success. This has affected my ability to log in to GCash as it requires OTP.

Dear Globe Customer Service, I am deeply disappointed with the service I have received from Globe. As loyal customers since [redacted] (account number [redacted]31), we have faced recurring issues with our internet and landline connection. Most recently, our internet has been down since October 10, a problem we have encountered before. My wife contacted the Globe office in Manila, but after assurances of a response within 24 hours, no action was taken. After visiting the SM Globe office, we were informed that our internet was disconnected because our subscription had expired. We were then pressured to upgrade to a more expensive plan without prior notice. This treatment is unacceptable. We demand an explanation for this situation. If no resolution is offered, we will seek legal advice and consider sharing our experience on social media platforms. For reference, our details are as follows: Julie Ann D Labayo, subscription number [redacted]31, residing at Executive Village Tugos Block 14 Lot 4 Sorsogon City [redacted] Sorsogon (Bicol). Please contact my wife via email at [redacted] or by mobile phone at Globe: [redacted]6 / Smart: [redacted]0. Sincerely, Patrick Laumans