Every week i subscribe to either gosakto** or ***. However, last may* i subscribed to...

GetHuman4841854's customer service issue with Globe Telecom from May 2020

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The issue in GetHuman4841854's own words
Every week i subscribe to either gosakto** or ***. However, last may* i subscribed to gosakto** with *gb * *gb WNP(which refreshes every **mn) that expires on may**. Upon checking my data bal @*pm, after *-*hrs of watching local news,pet videos & other random videos on youtube, i noticed that my free data significantly decreased while WNP was still intact @*gb!! Again last may** i subscribed to gosakto, this time *** (with *gb * *gb WNP refreshing daily **mn).*And strange, but true enough, my WNP *gb daily still remained intact, after watching youtube,for several hours! And as expected, my *gb*(i have ***mb left from previous subscription) went down to only ****mb,considering that it is tues, not even half way till weekend!!!!*Obviously, i am losing my mbs for browsing, while im watching videos in youtube!!! This same issue happened to me last year, & was resolved after *-*days of calls,txt to custserv..& was later compensated *gb for lost mbs..& now, it happened again!!!! I already sent * emails to *****@***.com re this & i also sent them * screenshots of my data bal for * days with * different time data updates ( A.M.** PM * & *PM), showing that WNP data remained unchanged, throughtout the day.*I hope you can help me with this, because i still do not have any reply from their customer service dept.*Will appreciate any assistance..Thank you in advance.*Mila R. Young

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Globe Telecom

Customer service issue
Reported by GetHuman4841854
May 19th, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1105 others
0 customers following this

Timeline

GetHuman4841854 started working on this issue
May 19th, 2020 2:57pm