Every week i subscribe to either gosakto** or ***. However, last may* i subscribed to...

GetHuman4841854's customer service issue with Globe Telecom from May 2020

Help with my Globe Telecom issue
First: share to improve GetHuman4841854's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4841854 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman4841854's own words
Every week i subscribe to either gosakto** or ***. However, last may* i subscribed to gosakto** with *gb * *gb WNP(which refreshes every **mn) that expires on may**. Upon checking my data bal @*pm, after *-*hrs of watching local news,pet videos & other random videos on youtube, i noticed that my free data significantly decreased while WNP was still intact @*gb!! Again last may** i subscribed to gosakto, this time *** (with *gb * *gb WNP refreshing daily **mn).*And strange, but true enough, my WNP *gb daily still remained intact, after watching youtube,for several hours! And as expected, my *gb*(i have ***mb left from previous subscription) went down to only ****mb,considering that it is tues, not even half way till weekend!!!!*Obviously, i am losing my mbs for browsing, while im watching videos in youtube!!! This same issue happened to me last year, & was resolved after *-*days of calls,txt to custserv..& was later compensated *gb for lost mbs..& now, it happened again!!!! I already sent * emails to *****@***.com re this & i also sent them * screenshots of my data bal for * days with * different time data updates ( A.M.** PM * & *PM), showing that WNP data remained unchanged, throughtout the day.*I hope you can help me with this, because i still do not have any reply from their customer service dept.*Will appreciate any assistance..Thank you in advance.*Mila R. Young

GetHuman4841854 did not yet indicate what Globe Telecom should do to make this right.

How GetHuman4841854 fixed the problem

We are waiting for GetHuman4841854 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Globe Telecom's attention and get better help faster. Tap below to get started.
Having Globe Telecom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Globe Telecom

Customer service issue
Reported by GetHuman4841854
May 19th, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1105 others
0 customers following this


GetHuman4841854 started working on this issue
May 19th, 2020 2:57pm