Port information from globe agent

GetHuman-chonapn's customer service issue with Globe Telecom from April 2019

Help with my Globe Telecom issue
The issue in GetHuman-chonapn's own words
Got a call from globe re broadband fiber offer. I informed him that I have an existing plan under my husband’s name and need a copy since I can’t remember the details. In the phone I explained that I can’t open the attachment since the bill and the payment goes to my credit card.**Thinking that I was talking to globe, I asked him to cut our existing since I don’t need * broadband and don’t want the hassle of needing to go to globe. Then after all the event I found out just yesterday that there will be penalties since the existing plan has not ended. **I felt deceived that globe contact just wanted sales and didn’t inform me of our problem. **I don’t care what plan is maintain but I am not willing to pay penalties. I have been a loyal globe customer and I didn’t expect that an offer from globe will result to so much hassle and high blood on my part.**I was just seeking help as to what to do - remove one plan is okay any which one since I was not really looking into changing until I got a call with the offer.**I feel that as a loyal globe customer, the agent should have assisted me to knowing and understanding what are the precautions with the offer.**I am not willing to pay penalties. If need be, I can transfer to another internet provider.** My request is remove one broadband and no penalties and apply whatever payments made for the new internet to any plan that you decide we can maintain. **Need immediate response please.

GetHuman-chonapn did not yet indicate what Globe Telecom should do to make this right.

How GetHuman-chonapn fixed the problem
Go to globe store for any service or inquiry and never, I mean never, entertain globe agent that offers via call.
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Globe Telecom

Broadband
Customer service issue
Reported by GetHuman-chonapn
Apr 25th, 2019 - 2 years ago
Fixed
GetHuman-chonapn shared how to fix
Seen by 16 customers so far
Similar issue to 878 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-chonapn started working on this issue
Apr 25th, 2019 10:56pm
GetHuman-chonapn confirmed the issue is fixed. Hooray!
Apr 28th, 2019 11:33pm
GetHuman-chonapn indicated the issue is not fixed yet.
Apr 28th, 2019 11:35pm

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