Globe Telecom Customer Service Issues

Dear Sir or Madam, Last Saturday, I contacted [redacted] regarding an issue with my NETFLIX billing for April and May [redacted]. The reference number for this matter is [redacted]26, and it was handled by Ms. Rhea. Ms. Rhea has already processed a request to reverse the charges for April and May, totaling [redacted].07 x 2 months. Upon reviewing my previous Globe bills, I noticed that I had been charged the same amount monthly for Netflix since February [redacted]. I kindly request an additional reversal for the charges from February and March, totaling [redacted].07 x 2 months, making it a total of 4 months of NETFLIX billing reversal. I have attached the relevant Globe billing details and the email thread from NETFLIX regarding the cancellation request for your reference. Thank you for your assistance.

I want to report issues with our telephone service, which has been inactive for almost two months, and our consistently poor internet connection. We've been facing this problem for a while now. The internet drops suddenly and when it does work, it's very weak, a problem we've had since May [redacted]. Despite my daughter reaching out for help online, the services have not improved at all. I am hopeful that my concerns will be addressed promptly. Account details: Name: Mrs. Fidelis D. Cuay Account Number: [redacted]27 Landline Number: [redacted] I kindly request immediate attention to this matter. Thank you.

Subject: Concern Regarding Prepaid Account with Number 0[redacted] Dear Customer Service, I am writing to address a concerning issue regarding my prepaid account with the Globe number 0[redacted], which I have held since [redacted]. On July 8, [redacted], my prepaid SIM card suddenly lost signal. Despite conducting troubleshooting steps like rebooting my phone and switching the SIM card to another device, the issue persisted. After contacting your customer hotline twice and undergoing verification, I was informed that my number had been canceled. The reason given was that my SIM card had not been loaded for two consecutive months, which seems highly improbable as I have evidence of using the number as recently as July 1, [redacted] when I communicated with my dentist, whose number (0[redacted]) is also under Globe. I have attached a screenshot for your reference. Despite my efforts to resolve this matter at the Robinsons Place Malate branch, I was met with the same response due to limited access. As someone who has utilized this number for 17 years, being crucial for personal and family matters, including my senior citizen father’s health concerns, I kindly request a prompt and positive resolution to reinstate my number. Your timely attention and understanding in resolving this issue would be greatly appreciated. Thank you for your assistance.

I am facing a significant issue with my internet connection. This problem began in June [redacted] after getting a new connection. Although I paid for a 15 MB speed, most of the time, I am only receiving 3-5 MB, sometimes 7. Additionally, there is a constant occurrence of a red light on my modem, happening 5-8 times in an hour. Despite contacting customer service multiple times and technicians coming to check, the issue remains unresolved. I have over [redacted] pictures of the red light and numerous speed test results showing the low speed. This has been going on for two months, affecting my monthly payment of [redacted] pesos. Regards, J.W,H. Berends

I am experiencing a big problem with my internet connection. After getting a new service in June, I paid for 10 Mbps, but most of the time, I only receive 1-2 Mbps. Every so often, a red light appears on my modem. Despite several visits from technicians, the issue persists. I have accumulated over [redacted] pictures of the red light and speed test results showing the slow speeds. I am frustrated with the poor internet service after paying 4,[redacted] pesos a month for it. Regards, J.W,H. Berends in Tapon Dalaguete. Contact me at [redacted].

Hello, I applied for a postpaid Globe line back in June [redacted]. Recently, on August 20, the iPhone X issued to me suddenly switched off with no display. Prior to this, I had noticed a thin green line along the right side of the screen for about two weeks before the phone completely shut down. Despite initially ignoring the green line, the phone eventually blinked rapidly and turned off on its own. I am disappointed as the iPhone is still new, only three months old, and I have not dropped or mishandled it, using it solely for messaging. I am currently working on a cruise ship and my vacation is still four months away. Could you please advise me on what steps I should take next? Thank you for your assistance. Best regards, Yuri

I, Atty. Jonathan Herbert U., am writing on behalf of my client, Robert S. Chan Jr. On August 28, my client visited Globe Telecom's Greenhills Shopping Center branch to recontract his account for another 24 months and showed interest in a Huawei P30 handset with a cash-out option either for Plan [redacted] at P4,[redacted] or Plan [redacted] at P7,[redacted], both with free Huawei FreeBuds Lite valued at P4,[redacted], as advertised on the Globe website. On September 2, my client's staff went to the branch to process the recontracting and chose the Huawei P30 at Plan [redacted] with a P4,[redacted] cash-out. However, upon receiving the handset, the Huawei Freebuds Lite were missing. Despite attempts to rectify the situation at the branch, no solution was provided. I demand the release of the Huawei Freebuds Lite within five days as per the offer. I hope this matter will be resolved promptly to avoid legal action. Thank you.

Subject: Temporary Disconnection Request for My Globe Account Dear Globe Customer Service, I am writing to request the temporary disconnection of my Globe account registered under the name Everett Santos with Mobile Number [redacted]3. I will be abroad for a few months due to a work project, and I will not be able to utilize my Globe services during this period. Once I return to Manila, I will reach out to you for the reconnection of my account, if possible. I have attached copies of three government-issued IDs with my signature for your review. Thank you for your understanding and assistance with this matter. Best regards, E.S.

Dear Globe, In the early 2000s, I obtained a customized mobile number, 0[redacted], by paying a special rate for the personalized last four digits. I used this number for several years. However, five years ago, my company issued me a business phone with a postpaid line, prompting me to cancel the personalized mobile number 0[redacted]. Recently, individuals who used to contact me on the old number were taken aback to hear it being answered by a woman who spoke angrily, tarnishing my name by making insulting remarks. Feeling violated and humiliated, I contacted customer service twice, but they were unable to assist me. I am reaching out to you to address this situation for two reasons: Firstly, the personalized number I paid for should not have been reissued. Secondly, I am unfairly portrayed in a negative light, and my reputation is being damaged. It is crucial that you intervene, cancel the line with the current user, and prevent further defamation of my name. Thank you for your attention to this matter.

Earlier today, someone texted my mom asking for a Php [redacted] load on [redacted]7. She thought it was either me or my sibling since the person knew the retailer's number, but we were both at work. My mom isn't familiar with scams like this, so she loaded it, but her phone died while she was loading it. She thought it didn't go through, so she reloaded using a different retailer, unknowingly sending a total of Php [redacted]. She only found out when she asked me after I got home from work at 10:00 pm. I hope the number that texted her, [redacted]7, gets blocked to prevent further deception, and so she can't use the loaded amount either.

Dear Sir/Madam, I am writing to inform you that I have been receiving calls and texts for several months regarding the payment for my closed Globe postpaid account with number [redacted]. Despite my efforts to provide proof of payment through emails, the issue seems unresolved, as I continue to receive these calls. I have recently sent another email with proof of payments, and I hope this will finally resolve the matter. As a long-time patron of Globe with both personal and business accounts, the repeated follow-up calls have become tiresome. If this issue persists, I may have to consider closing all our accounts with Globe to avoid future inconveniences. This is my final warning before taking further action. I hope for your understanding in resolving this matter promptly. Thank you and God Bless. Sincerely, R.J. Maglasang Account owner

I would like to officially request the permanent disconnection of our Globe Broadband Account #[redacted]68. The account has been inactive since October 1, [redacted]. Despite our efforts to have it reconnected after returning from the US in June [redacted], we have faced numerous challenges with no resolution. The account is registered under my mother's name, Angelina V., who is a senior citizen residing in Quezon City. I am authorized to handle transactions on her behalf, and we requested temporary disconnections twice while we were away in Palawan. Despite being assured of reconnection by October 1, [redacted], upon our return the service was still not restored. Our multiple calls to customer service have been frustrating, with unfulfilled promises of resolution and long wait times. The lack of communication and poor service have left us with no choice but to request a permanent disconnection. We are not willing to accept any penalties for terminating the service, as Globe has failed to deliver the service we expect as paying customers. -Joseph Anthony V.

I am writing to formally request the permanent disconnection of our Globe Broadband Account #[redacted]68, which has been inactive since October 1, [redacted]. Despite our efforts to have the service reconnected after returning from the US in June [redacted], all attempts have been unsuccessful. The account was registered under my mother's name, Angelina Valeriano, a senior citizen residing in San Joaquin St., Bgy. Damayan, SFDM, QC. Having been authorized to handle transactions on her behalf, we requested a temporary disconnection twice while we were in Palawan. Each time we were promised a reconnection by October 1, [redacted], which never happened despite repeated calls to customer service. The lack of communication and unfulfilled promises, coupled with poor service from representatives like Robbie, Harley, and Chloe, have led us to the decision to permanently cancel the service. The wait times and excuses provided when contacting the hotline have been frustrating, and the service provided by Globe has been subpar. We are adamant about terminating our subscription without accepting any penalties or excuses. Regards, Joseph Anthony Valeriano

Hello Globe, I must say I was a bit annoyed with you last week. One of your agents called me to settle my bill, but I was surprised because I never received any bill from you. I expected to owe less since I had already made advance payments. On November 15 around 1 pm, I called the hotline and spoke to one of your agents, asking for my bill to deduct my one-month advance payment, but I have yet to receive it. Then on November 19 around 5 pm, someone called me threatening that not settling my bill could affect my loans in the future. First of all, I have prepaid with you. Second, you failed to send me a bill. Third, I have contacted you. What should I do now? Their advice was to wait for the final bill showing my advance payment and ignore those calls. It's frustrating. They even mentioned legal action. I am willing to face this situation in a proper forum.

Hello Globe Telecom, I would like to address an issue regarding the technicians who came to replace our modem on Thursday, November 21, [redacted]. Unfortunately, they did not complete the job as promised and have not returned as they said they would. Since the attempted modem replacement, we have been without internet and our telephone line is not working. Despite attempting to reach out to Ghie at Globe and messaging Globe Telecom on Facebook, we have not received any responses. We feel ignored and are requesting assistance with resolving this matter promptly. If the issue is not resolved, we may consider discontinuing our service with Globe. Our account details are as follows: Full name: Miguel Rambaud Echeverria Jr Account number: [redacted]28 Complaint: No internet, no dial tone since November 21 Address: P28-09, 4th 7th Street, Villamor, Pasay City Request: Kindly send technicians to our location as soon as possible to address the internet and phone line problem we have been experiencing since November 24. Any assistance would be greatly appreciated. Thank you. Contact email: [redacted] Birthday: October 23, [redacted] Additional details: Modem serial number DSL5068EN (1T1R) S/N: [redacted][redacted] Contact number: [redacted]6 Thank you for your attention to this matter.

Dear Globe Telecom, I would like to bring to your attention a concern regarding the service provided by your technicians. On Thursday, November 21, [redacted], they visited my residence to replace our modem. Unfortunately, they were unable to complete the job and assured us they would return the following day, which they failed to do. Since the attempted modem replacement, we have been without internet connection and our telephone line has no dial tone. Despite reaching out to Ghie at Globe and messaging Globe Telecom on Facebook, we have not received any response since Monday. If this issue continues to be disregarded, I kindly request the discontinuation of my services with your company. I have upcoming bills due in early December that I would like to settle once this problem is resolved. Please send technicians to address the lack of internet connection and dial tone issue we have been experiencing since November 24. Thank you.

I wish to cancel my application for the iPhone 7 Plus plan priced at [redacted]. Initially, I applied for this plan at a Globe Store. They assured me a confirmation call within 3 days, but after contacting them, they abruptly ended the call and never followed up. Concerned about a possible duplicate order, I then attempted to apply online. Yet, I am worried this may lead to a double booking. I am requesting a cancellation for both the in-store and online applications. The order number in question is GLO-[redacted]62.

Good morning! I recently got Globe at Home Wifi installed under my niece's name due to not having my IDs with me during the application. As I am the one handling the monthly payments, I would like to inquire if it's feasible to transfer the account to my name. Additionally, since I will be moving houses from ACME ROAD to SAN BARTOLOME soon, I would like to know if it's possible to relocate the service. Thank you for your prompt assistance. Best regards, Mary Gene D.

Hello, I recently received a notification from GLOBE informing me that I am one of the select [redacted] users eligible to win an Apple iPhone XS, Apple iPhone 11, or iPad Pro. After answering 11 questions, a Globe reward program notification indicated that an Apple iPhone 11 has been set aside for me. They requested my contact information and credit card details for a [redacted] pesos payment for the iPhone 11. I am curious to know if this offer is legitimate and if the iPhone 11 indeed costs only [redacted] pesos. Can you confirm the authenticity of this gift reward program? Thank you.

I would like to know what actions are being taken to resolve the Wifi Blackout in Barangay Sicayab, Mindanao. I am an American living in the USA, and I have been trying to reach my Filipina partner in Sicayab with no success. I have been informed about the widespread Wifi Blackout issue in the region. Please provide an update on the efforts being made to address this problem and an estimated timeline for when connectivity will be restored. Thank you. - N.S. Foreign resident in the USA