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Glassesusa.com Customer FAQ

Top Answers & How-to Guides

What is Glassesusa.com's Phone Number?

The question we are asked most often is about how to talk to Glassesusa.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What type of lenses do you offer?

We offer a wide range of lenses to cater to different vision needs and preferences. Our lens options include single vision lenses,...
Ask any question you have about Glassesusa.com customer service, get an answer now.

Recent Glassesusa.com Customer Questions

I want to send the glasses back. The lens on my right eye is out of focus. I can't wear them as a result

We're sorry to hear that you're having problems with your glasses. GlassesUSA.com offers a 100% money-back guarantee within 14 days of delivery. If you aren't satisfied with your order, you can return your glasses for a full refund, product exchange, or 100% store credit. You can initiate the return process by logging into your account and selecting "Return Item" from your order details. The glasses should be returned in their original packaging with all included accessories. The cost of shipping will be covered by GlassesUSA.com.
Asked Feb 29, 2024 2:03 PM

Talk to a person in customer service

I'm sorry for any confusion, but as part of the FAQ page I am unable to facilitate direct communication with Glassesusa.com's customer service team. We recommend visiting the official Glassesusa.com website and finding their direct Customer Service or Contact Us section for help with your inquiries. Please enter your questions here if there is a specific inquiry about Glassesusa.com's products or services you need assistance with, and I'll do my best to provide useful information.
Asked Feb 28, 2024 8:42 PM

Help me with my Glassesusa.com customer service issue

Ordering

How do I place an order?

Placing an order on GlassesUSA is easy! Simply browse our selection of eyeglasses, sunglasses, or contacts, and choose your desired...

Virtual Try-On

Can I try on glasses before purchasing them?

Yes, GlassesUSA.com offers a virtual try-on tool that allows customers to see how they will look wearing different glasses frames before...

Do you have a virtual try-on feature?

Yes, GlassesUSA.com offers a virtual try-on feature to help you find the perfect pair of glasses from the comfort of your own home....

Returns

What is your return policy?

At Glassesusa.com, we understand that sometimes the frames you order may not meet your expectations. That's why we offer a hassle-free...

Prescription Lenses

Do you offer prescription lenses?

Yes, Glassesusa.com offers prescription lenses. We understand the importance of having accurate vision correction, and that's why we...

Shipping

How long does it take to receive my glasses?

The time it takes to receive your glasses varies depending on several factors. After placing your order on Glassesusa.com, the processing...

Tracking

Can I track my order?

Yes, you can track your order on Glassesusa.com. Once your order has been shipped, you will receive a confirmation email containing...

Payment Methods

What payment methods do you accept?

We accept various payment methods to provide convenience for our customers. At Glassesusa.com, you can pay for your eyewear using major...

Discounts

Do you offer any discounts or promotions?

Yes, at GlassesUSA.com, we strive to offer our customers the best prices and value for their eyewear needs. We understand that affordability...

Warranty

What is your warranty policy?

At GlassesUSA, we offer a 100% satisfaction guarantee and a 365-day warranty on all our eyewear products. If you experience any manufacturing...

Adjustments

Can I get my glasses adjusted or repaired?

Yes, at GlassesUSA.com, we offer a hassle-free option to get your glasses adjusted or repaired. We understand that comfort and fit...

Lens Types

What type of lenses do you offer?

We offer a wide range of lenses to cater to different vision needs and preferences. Our lens options include single vision lenses,...
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