Georgia Power, *My name is April Guerrero. I have been with Georgia Power for the past...
GetHuman-smith_ap's customer service issue with Georgia Power from August 2018
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The issue in GetHuman-smith_ap's own words
Georgia Power, *My name is April Guerrero. I have been with Georgia Power for the past six years. My husband and I decided then budget billing would be the best for our family of four, so that we never have any unexpected payments. We moved to our current address * years ago, and did the same thing. In June I received a bill that was SIGNIFICANTLY HIGHER and not our budget amount! I called to ask what went wrong and apparently “someone called and disconnected our service at our house and wanted to reconnect at our address!” We DID NOT make this call! But somehow we are still responsible for a reservice fee, AND all of the power that has been used during the past several months?! It is now August and our bill is $***!!! For the past due deposit, and an establishment charge, ON TOP of the power used during all of this time?! My husband is THE SOLE provider for our family of four. We struggle to pay one payment much less all of this!! We have both contacted numerous people and nothing can be done about this?! We have agreed that we will pay this huge bill only because we have two children that HAVE TO HAVE POWER to survive!!! But I am writing this to let you know what you have done to our family is VERY WRONG, we did NOT make the call, but we are being punished! And it has put all of our other bills on hold to get this paid! I would also like to add a secret security code on our account so this NEVER happens again! I would love a call back or a response as soon as possible to set this arrangement up! ***-***-****. Thank you.*April Guerrero.
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