As far as the watch working everything is fine. My wife got this watch for me for my bi...

GetHuman-cubdad's customer service issue with Garmin from October 2020

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The issue in GetHuman-cubdad's own words
As far as the watch working everything is fine. My wife got this watch for me for my birthday*anniversary. The golf GPS does what its supposed to and I'm happy with that part of it. **The thing that is frustrating is that is just about all it does. I'm my opinion if a person pays $*** for a smart watch the least it could do is have s heart rate monitor. **I mean I can read my texts and email as they come through. But what is the point of that feature if I cant respond? I payed $*** for my wife's apple watch and she can read and respond to all messages, phone calls, and emails. **The thing that's really burning my *** about this watch is this....I recently bought my * year old daughter a $** smart watch. She wants an Apple watch but she is too young. Anyway...I was setting up her cheap Chinese smart watch for her and as I was doing this I realized that this $** watch was able to do ALL the things my top of the line $*** smart watch could and couldn't do. It even had a golf app which I tested. Was it as good as the Garmin Golf GPS? Absolutely not. But it was a serviceable app. It showed me front and back and it was close enough to the Garmin which I also took along that I am thoroughly disgusted at the price tag on this S** Approach. **To be honest I dont really know what I want to do at this point. There isn't anything wrong with the watch. It works as it should. All I know is for almost $*** dollars I want to be able to answer a phone call with a speaker. I would like to be able to compose a text message or email as well. **I wrote to see if there were any options available to me such as an upgrade. If that's not possible I would just assume send you the watch back for a refund. No I wont go and buy a $** smart watch for myself but for the amount of money I spent on the Approach S** I am more than sure I could easily find its replacement from one of your competitors. **Thank you for your time and listening to my gripe. I hope we are able to figure something out.** Justin Moma * Loyal customer

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Garmin

Customer service issue
Reported by GetHuman-cubdad
Oct 29th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1398 others
0 customers following this

Timeline

GetHuman-cubdad started working on this issue
Oct 29th, 2020 8:31am