Good morning,*As a longtime customer that travels for a living I am compelled to take t...

GetHuman-gkhmimpv's customer service issue with Garmin from October 2018

1166 similar
0 following
Help with my Garmin issue
First: share to improve GetHuman-gkhmimpv's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-gkhmimpv to get a Garmin rep on the line!
Always use the GetHuman Phone tocall Garmin. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-gkhmimpv may need:
Garmin Type, Name of Account Holder, Phone Number, Email on Account, Home or Billing Address, and Warranty Number
The issue in GetHuman-gkhmimpv's own words
Good morning,*As a longtime customer that travels for a living I am compelled to take the time to share a distasteful experience on ******* while on your Garmin website.* I own a Garmin model **** LM and decided to update my maps. The update was unsuccessful. There was a toll free number to call if any problems with the upgrade.*That's when my troubles began. I was on the phone with a "tech" who misled me to think he was a Garmin tech. Turned out he was not but from a company called Vurox LLC.*After ** minutes of remote assistance, he was able to gain a successful update. Immediately after, he turned to salesman and sold me a * year plan using AVG and support for $***.*Shortly thereafter going into the AVG software I quickly found out I was being offered prices on some of the AVG products.*I just paid for the software so I was confused. I called AVG who told me a did not have a genuine*valid copy, there was no license number to activate the software, nor was I registered at AVG.*This made me furious and I called VUROX LLC who after speaking w*them refunded me only $*** of the $***.**.*I called my VISA and filed a dispute. Then I get a call from Nikki from VUROX and told me to call my VISA and tell them to remove the dispute*hold and she would refund my total charge. Weeks go by and I receive a letter from VISA that the shortfall occurred and the charge was back on my card. Nikki never credited back my money and Now I have had to re-open the case and refile this dispute.*Since I had no activation number I was never able to activate the real AVG product nor was I able to register any product software w*o a license key!*Fact is I have been swindled by some slippery character's adamant to acquire a charge and delinquently negligent to credit it back and they are PART OF YOUR WEBSITE!!
GetHuman-gkhmimpv did not yet indicate what Garmin should do to make this right.
I have an issue with Garmin too
How GetHuman-gkhmimpv fixed the problem
We are waiting for GetHuman-gkhmimpv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Garmin's attention and get better help faster. Tap below to get started.
Having Garmin issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Garmin email you?
This email address isn't valid
Follow this issue
See how GetHuman-gkhmimpv fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gkhmimpv
Oct 19th, 2018 - 3 mons ago
I have an issue with Garmin too
Not resolved
Seen by 2 customers so far
Similar issue to 1166 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-gkhmimpv started working on this issue
Oct 19th, 2018 1:04pm