I haves a Ge oven model *ps***d p*bb*serial*vt******q*I called and ordered a replacemen...

GetHuman4284236's customer service issue with GE Consumer Relations from January 2020

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I haves a Ge oven model *ps***d p*bb*serial*vt******q*I called and ordered a replacement handle*when i received it and went to put on i relized the handle was fine it was the plate the handle attached to was cracked. i called back customer service and i was told that that piece was not offered and i would have to buy a whole new door for appx $*** which of course i said was ridiculous*for a broken * dollar part they apologized and sent me over to consumer relations which verified they do not replace that part*so the options i was given was to send in model number and they would give me a discounted rate on either the door or new oven same type model. please quote me on oven not going to replace whole door for a * dollar part.*and how do i return the handle ?

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GE Consumer Relations

Customer service issue
Reported by GetHuman4284236
Jan 23rd, 2020 - 9 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 260 others
0 customers following this

Timeline

GetHuman4284236 started working on this issue
Jan 23rd 6:12pm

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