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The issue in GetHuman-llross's own words
Yesterday evening at approximately *:**pmCST I phoned GE from the Chicagoland area in effort to discuss a recent repair appointment I made online. I was hoping that some other online options could be explained by a professional and perhaps the repair could take place sooner than later. I experienced the worst customer relation experience from Linda (or Lisa...the certainty of her name escaped my mind during the frustration of the call) who informed me she is not customer service she is a scheduler and therefore somehow, I suspect, her rudeness was a non-factor. She informed me that I would argue alone (which was an illogical leap from me asking several questions as she responded patronizing while always saying--sorrrrrrrry at the end of a rude statement), and encouraged me to contact customer relations as if she knew there would be no consequences as a result of her lack of professionalism. It was the best thing she suggested on the call. She quoted the wrong appointment time to me several times and then at the end of the call decided that I was correct with the scheduled time and refused to acknowledge this discrepancy which caused more angst in friction on the call and proceeded to hang up on me in mid-sentence. I have never been so poorly treated by a representative of a major brand to which I have paid and will pay for products and services. As a professional, this was unacceptable behavior. I'm not certain if schedulers are not trained and not aware that all jobs have an inherent element of customer service even if one's title is not a customer service representative* however, when a customer is already in despair due to dealing with a major broken appliance, the last thing the customer needs is to deal with an unprofessional employee of GE. I hope this will be seriously addressed and that GE respects its customers and does not tolerate non-professionals.
GetHuman-llross did not yet indicate what GE Consumer Relations should do to make this right.
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