The issue and preferred resolution, in your own words:***On ******* I purchased a GE In...
GetHuman-cjeist's customer service issue with GE Appliances from June 2018
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The issue in GetHuman-cjeist's own words
The issue and preferred resolution, in your own words:***On ******* I purchased a GE Induction Range Model PHS***SLSS for $*,***. It was delivered on ******. I was not able to cook on the cooktop because I did not have the proper cookware and was awaiting my free promotional set from GE which arrived on ******. For ** days I cooked on my new range and I absolutely loved it. I was so happy with it until ******* while I was cooking I heard a pop and the cooktop quit working. I called Best Buy but since I didn't purchase a GeekSquad plan they would do absolutely nothing for me, not even make a phone call. I called GE. They scheduled a service tech to come out. The tech called me and then told me he would not work on this type of stove. I called GE and told them the and the rescheduled another guy. The tech came on *******. He ordered parts which were delivered in * days but the tech couldn't come back until *******. He came, replaced the part, called me and said it was working. My husband was home but no one actually tested the cooktop. When I got home and was going to prepare dinner, the cooktop was in the same condition as before. Nothing works. It comes on, then immediately shuts off. I called GE. A repair tech came again on ******. He replaced a blown fuse and as soon as the power was connected the fuse blew. He told me he had no idea how to fix it, that he could start just replacing circuit boards and parts, but that it was just going to be a guessing game. All three techs suggested to me that I demand a replacement but because no one will put that in writing GE refuses to do so. So here is sit and another tech is scheduled for *******. He is going to have the exact same report. If he decided to order a part it may or may to fix the problem and I will be out of a range for another * months. I am hosting a family reunion at my home on ******* and also hosting another large gathering on ******. All I want is a replacement range since this issue cannot be resolved. Why should I be so inconvenienced when all I did was purchase your product that seems to be a bad lemon. Your customer service has a scripted response to every situation and all say the same thing over and over. I have already filed a complaint with the Better Business Bureau. They will be contacting you. It is ID *********. I have talked to my attorney who informed me that this issue is NOT between the repair tech and GE it is be me, GE and the seller (Best Buy). My next step this week will be to file a complaint with the AG's office, then I will be contacting my State Reps. I will also start a campaign on social media. This range is clearly a lemon and all I ask is for a replacement. That seems so simple and FAIR. I gave GE three chances to fix it and they haven't, now you want me to continue to wait. I will not wait in silence.***I trust that GE Appliances will make this right and come up with a resolution that is fair.
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