Order * ********On ******** I placed an order for * DVDs (all listed as available)*I re...

GetHuman1976445's customer service issue with Fye.com from January 2019

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The issue in GetHuman1976445's own words
Order * ********On ******** I placed an order for * DVDs (all listed as available)*I received * of the * DVDS*Supertramp: Live in Paris '** (Blu-ray)*Toto: Live in Montreaux **** (Blu-ray)*I did not receive * of the DVDs*Pablo Cruise: It's Good to be Live (Bonus Dvd)*Bad Company: Live at Wembley (Blu-ray)**After a long wait I contacted customer service on ******** and was told that FYE's system cancelled the order because the two DVDs were out of stock.**I was asked how I paid and told them I used a couple of gift cards. I had exhausted the amount of the cards and tossed them. **On ******** a Nicole informed me that she had requested the Gift Card Department to send out a gift card with a refund added to it.**As of *******, I have not received this gift card and have twice tried to contact FYE regarding issue this with no response.
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Fye.com

Customer service issue
Reported by GetHuman1976445
Jan 16th, 2019 - 9 mons ago
I have an issue with Fye.com too
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Seen by 25 customers so far
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Timeline
GetHuman1976445 started working on this issue
Jan 16th 3:54pm