I was deceived back in April when i requested a price adjustment to my monthly services...

GetHuman-petertym's Lower my bill issue with Frontier Communications from August 2019

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The issue in GetHuman-petertym's own words
I was deceived back in April when i requested a price adjustment to my monthly services. I was never told that i was going to lose nationwide long distance and be put on a regional plan. Not knowing this my wife did call her sister twice and unknowingly we were chraged quite an excessive amount. Our smart phones offer long distance calls at no additional cost. If we were to have known this change, no way would we have used the lan line phone. I called and complained. One charge was credited. But, the customer service rep neglected to make sure that other calls that my wife made would also be credited. This is wrongful negligence on your part. We are retired senior citizens living on a set income. As it is, it's difficult to maintain ourselves no less get these additional costs. Please help.*Peter Klein *Residential service using account number...****-***-****************P*****@***.com

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Frontier Communications

Lower my bill issue
Reported by GetHuman-petertym
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3026 others
0 customers following this

Timeline

GetHuman-petertym started working on this issue
Aug 4th, 2019 2:58pm

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