My TV is not working and it keeps telling me to check the connection. It was only hooke...

My TV is not working and it keeps telling me to check the connection. It was only hooked up by Frontier *-* weeks ago, their is nothing wrong with any of the cords or connections. Upon trying to get my TV to work I noticed there are zero lights on my internet box. I turned on*off, pushed the reset button with a pen and nothing. I push the button on the front and noting. It is as if it is any empty useless box. so I not only have no TV, I have no internet and I am now being charged for data overages from Verizon for my WiFi. I have called several times and they keep giving me the same message to check cords. Additionally, I was told there is a ticket on my issue but I don't know how there could be as I cannot speak to anyone. Wait time has been over ** minutes for *-days. I have a full time jab and cannot lose another * hours work for you service. I have not even paid my first bill yet and this is the second time I have had issues with the service. I want this fixed and the internet box box checked and*or replaced TODAY. I cannot get through to anyone. Additionally, the number they ask me when I call is not even my phone number. I am associated to account on ***-***-****. Lisa Schmidt **** Orange Blossom Trail, New Port Richey, FL *****.