My TV is not working and it keeps telling me to check the connection. It was only hooke...

GetHuman3182506's Technical Support issue with Frontier Communications from July 2019

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The issue in GetHuman3182506's own words
My TV is not working and it keeps telling me to check the connection. It was only hooked up by Frontier *-* weeks ago, their is nothing wrong with any of the cords or connections. Upon trying to get my TV to work I noticed there are zero lights on my internet box. I turned on*off, pushed the reset button with a pen and nothing. I push the button on the front and noting. It is as if it is any empty useless box. so I not only have no TV, I have no internet and I am now being charged for data overages from Verizon for my WiFi. I have called several times and they keep giving me the same message to check cords. Additionally, I was told there is a ticket on my issue but I don't know how there could be as I cannot speak to anyone. Wait time has been over ** minutes for *-days. I have a full time jab and cannot lose another * hours work for you service. I have not even paid my first bill yet and this is the second time I have had issues with the service. I want this fixed and the internet box box checked and*or replaced TODAY. I cannot get through to anyone. Additionally, the number they ask me when I call is not even my phone number. I am associated to account on ***-***-****. Lisa Schmidt **** Orange Blossom Trail, New Port Richey, FL *****.

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Frontier Communications

Technical Support issue
Reported by GetHuman3182506
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2814 others
0 customers following this

Timeline

GetHuman3182506 started working on this issue
Jul 2nd, 2019 1:35pm
GetHuman3182506 indicated the issue is not fixed yet.
Jul 3rd, 2019 2:21pm