I have had sporadic internet service, from Frontier Communications, since the end of Oc...

GetHuman1892081's customer service issue with Frontier Communications from January 2019

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The issue in GetHuman1892081's own words
I have had sporadic internet service, from Frontier Communications, since the end of October ****. Over the course of the past ** days, I’ve called in at least ** times, trying to resolve this problem. After two different service calls, Frontier, ineptly, decided the problem was resolved. It has not been resolved and it would seem that the company is incapable of resolving or even understanding the problem.**After calling tech support, almost daily, I gave up. I did, however, continue to document, via screenshots with time and date stamps, the continuing internet connection problems. Eventually, I did not have enough “free time” to spend a minimum of an hour hold time, per call. I became so frustrated with their lack of a timely response that I simply couldn’t face the (nearly) daily calls to tech support.**Finally, as of today, Jan. *, ****, They disconnected my service, due to lack of payment. I spent a total of two hours and six minutes on hold, trying to resolve this issue. I requested a credit for November and December due to Frontier’s internet connection problems. I was informed that as far as they are concerned the problem was resolved. They refused to take into account my proof that I continued to have ongoing connection problems. **I demand credit from Frontier for lack of service for November and December ****! It is my right as a consumer to withhold payment for the lack of service. I have been a customer of theirs since August ****. Clearly, they do not value me as a paying customer. Frontier needs to make this situation right with me. It is my duty to withhold payment for the ongoing and unresolved technical problems that Frontier Communications is unable or unwilling to fix. Additionally, it is their responsibility to provide, their overpriced, service as contacted by me, the consumer.**I, of course, am willing to change internet providers and have taken steps to switch to a reliable company. However, Frontier Communications should do the right thing. Their reputation with consumers, business and private, is rapidly declining. They certainly must be approaching rock bottom. One has to wonder if this company is just in the business of money laundering, which is why they don’t have any interest in handling customer concerns or complaints and why they don’t care, at all, about their image, on social media or elsewhere.**I am certainly not alone in experiencing their non-existent Customer Service. My situation, including the evidence, must be brought to the attention of all business and residential consumers and above all, to their “investors.”**Again, I demand a credit due to ongoing and (apparently) unresolvable internet connection problems.**Frontier Communications deserves to have all of their customers abandon them and switch to their competitors, who can actually provide the services they sell and who actually care about their paying customers.

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Frontier Communications

Customer service issue
Reported by GetHuman1892081
Jan 3rd, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1604 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account


GetHuman1892081 started working on this issue
Jan 3rd, 2019 11:36pm