I was turned into a collection agency because of a bill we call every month to pay on b...

GetHuman1469366's customer service issue with Frontier Communications from November 2018

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The issue in GetHuman1469366's own words
I was turned into a collection agency because of a bill we call every month to pay on bill said we only owned ** then I get a letter from collections agency I called they found account with some of my information but some of the information was wrong I do not have *** phone number plus we had trouble with internet service for over a year which I was told by the service man that I was not getting all the full service that caused us to use our phone minutes up I am fighting this bill because I don’t know if this is mine plus we were paying for internet service that we were not getting which was told by your tech also I have a new account open for some reason because you cancel my phone service we had received a brochure In the mail to get internet for ** a month would like to have that promotion please my account number is ***-***-**** candi speth could u please fix those problems and receive the promotion for internet for **.** this internet works a lot better it does go down at least once a week due to problems on your end but much happier with this internet then the last one you guys had me on but that was because I wasn’t getting what I paid for which explains why we were using our phone minutes up. The tech told me to let you know this so I can be credited for over a year please check your files the times I called in on that problem it would have been **** to **** when I canceled it in April then I finally got it back a few months ago also I am receiving error message saying my password is wrong going to try to reset modem see if that fixes the problem thank u candi speth
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Frontier Communications

Customer service issue
Reported by GetHuman1469366
Nov 2nd, 2018 - a mon ago
I have an issue with Frontier Communications too
Not resolved
Seen by 3 customers so far
Similar issue to 1216 others
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GetHuman1469366 started working on this issue
Nov 2nd 7:40am