Before contacting them, items GetHuman-helger may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-helger's own words
** minute call from my cell phone Place Bothell I was not in Bothell and only call my cell at home in the same location. This ** minute call from Bothell has no number to compare it to no area code or number viewable on the bill. I did not make a ** minute call and am checking for the number to be exact so I can call it again if it was me calling a number . But one thing I can say is that I was never in Bothell when making the call and only remember making a call to Microsoft or Frontier for a long technical call. It was from my apartment in Everett to another number not my cell phone. It does not make sense then that it would even be a long distance number. My cell is ********** my phone number with the same area code is *********** so how can it be considered long distance. I want the charges removed as I did not make them.
GetHuman-helger did not yet indicate what Frontier Communications should do to make this right.
I have an issue with Frontier Communications too
How GetHuman-helger fixed the problem
We are waiting for GetHuman-helger to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Frontier Communications customer problems.