Frontier Airlines(flight **** CLT-DEN, Monday, March **, ****, TMI was cancelled we had...

GetHuman2704078's customer service issue with Frontier Airlines from April 2019

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The issue in GetHuman2704078's own words
Frontier Airlines(flight **** CLT-DEN, Monday, March **, ****, TMI was cancelled we had to get off the plane* received a letter from Frontier apologizing and giving us * options! At this point me being a rookie at this whole experience with flying w*o my husband and then never having a cancellation* was a serious concern for me! And then to top it off my husband was on another airplane so I couldn’t even talk to him! There was a nice lady that helped me or I thought she was helping but when I had got on the rebooking website and went to purchase another ticket for home through TripEasy I found out later it was for the wrong airport! So after waiting another hour I realized I was going to have to rebook. So I got on TripEasy again and they proceeded to tell me there wasn’t another flight until *:** at night through American and it was going to cost me $***.**. And my letter had mentioned up to $*** ticket and a $*** voucher for future Frontier Airline travel. I didn’t really want to spend the extra money but didn’t have any other option unless I wanted to stay the night and that didn’t make any sense! So through TripEasy I purchased another ticket(*************). I was very appreciative that TripEasy was willing to reimburse for the first ticket of $***.*** which ended up being the amount Frontier reimbursed me for! So what ended up being just a few hours at the airport ended up being all day and into the evening. So when I did finally connect with my husband* “he was like when you get to Portland, Oregon* you are staying the night considering it will be **:** at night*” and with no sleep and the time change I complied! So basically what I would really appreciate is that we get reimbursed in what the remainder is owing on the American ticket we had to get*($***.**-***.***$***.**). Also, I never did receive a $*** voucher through email for future Frontier Airlines! What would really would be generous also* is if you considered paying the hotel(***.**)* I had to stay in so I didn’t have to drive home from Portland, Oregon to Eugene, Oregon* tired(* hour drive). If Frontier can reimburse me the $***.** $*** voucher for future Frontier Airlines, and reimbursed for the hotel of $***.**. My email is* *****@***.com address* Wend Harris *** Mansfield Street Springfield, Oregon ***** phone * **********. * Sincerely, Wendy Harris

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Frontier Airlines

Customer service issue
Reported by GetHuman2704078
Apr 11th, 2019 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 6660 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account

Timeline

GetHuman2704078 started working on this issue
Apr 11th, 2019 3:40pm
GetHuman2704078 indicated the issue is not fixed yet.
Apr 12th, 2019 2:45pm
GetHuman2704078 indicated the issue is not fixed yet.
Apr 12th, 2019 5:07pm
GetHuman2704078 indicated the issue is not fixed yet.
Apr 12th, 2019 6:48pm
GetHuman2704078 indicated the issue is not fixed yet.
Apr 14th, 2019 11:33pm

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