I tried to book flights on Frontier but was redirected to One Travel. Their website ch...
GetHuman-markmanl's customer service issue with Frontier Airlines from November 2018
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The issue in GetHuman-markmanl's own words
I tried to book flights on Frontier but was redirected to One Travel. Their website changed my travel dates and would not let me change them. I had to call their customer service number and it took ** minutes to cancel the reservation.**I then tried again on the Frontier website but the website wasn't working. It kept hanging up. Then I called Frontier to try to get help but I could not understand the customer service rep and he was rude when I asked to speak to someone stateside (he was from Columbia). He refused to transfer me so I thanked him and hung up. **I then went to Expedia.com and booked my trip through them. All totalled I spent an hour doing something that should have taken * minutes tops. Frontier should be a) more discerning with whom they partner, b) upgrade their own website so it works, and c) have a backup when their offshore CSR's have trouble communication with your customers.
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