They cancelled my account. Can't reach a person on their phones. They owe me a refund.

GetHuman-martinrd's Dispute a Charge issue with FreedomPop from August 2019

Help with my FreedomPop issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-martinrd's own words
Get in touch with a person at FreedomPop to arrange my refund for a year going forward service (Sprint) that they no longer provide. ... On May ** I was charged $***.** for one year service going forward, and then on June *, I was charged an additional $***.** for a year going forward for a data upgrade then in later June or early July I was dropped by FreedomPop because of now longer working with Sprint, and advised to go with Ting. I am owed most if not all of those two charges. Who will take care of this at FreedomPop, and how can I reach a human being there about this problem? Doug Martin
This is basically a fraudulent activity on the part of FreedomPop, and I will begin pursing this first with my bank, then other authorities. I'm guessing they are going, or are gone, out of business or have been bought at a fire sale. Doug
They could make this right by refunding what they charged my bank, about $***.
About two years.
Not yet, but will explore legal action.
How GetHuman-martinrd fixed the problem

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How Do I Recover My Email and Phone Number with My Freedompop Account?How Do I Deactivate My Freedompop Phone?How do I dispute a charge from FreedomPop?
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FreedomPop

My FreedomPop phone service was cancelled because they no longer use Sprint.
Dispute a Charge issue
Reported by GetHuman-martinrd
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 4692 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN

Timeline

GetHuman-martinrd started working on this issue
Aug 5th, 2019 9:35pm
GetHuman-martinrd shared this issue with others over email
Aug 5th, 2019 9:39pm
GetHuman-martinrd indicated the issue is not fixed yet.
Aug 6th, 2019 2:02am
GetHuman-martinrd indicated the issue is not fixed yet.
Aug 6th, 2019 2:10am
GetHuman-martinrd indicated the issue is not fixed yet.
Aug 6th, 2019 9:48pm
GetHuman-martinrd indicated the issue is not fixed yet.
Aug 6th, 2019 9:49pm

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