I purchased a FreedomPop phone for $***. I paid $*** for a year of UNREAL Mobile servic...

GetHuman2543215's customer service issue with FreedomPop from May 2019

Help with my FreedomPop issue
Before contacting them, items GetHuman2543215 may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman2543215's own words
I purchased a FreedomPop phone for $***. I paid $*** for a year of UNREAL Mobile service on my FreedomPop phone. I also paid $*** for a year of UNREAL Mobile service for another GSM phone.*The GSM service worked for about a month, then stopped working. I managed to get it to work for a second month, but only with a WiFi connection. Now it won't work at all, with or without WiFi.*The FreedomPop phone only worked for about a month with WiFi but not without. Now it also won't work with or without WiFi. *Clearly FreedomPop*UNREAL Mobile has issues. I've spent many many hours on the phone waiting for customer service to answer, but of course they never do. Since they don't appear to be interested in providing me phone service, is there some way I can get my $*** back?

GetHuman2543215 did not yet indicate what FreedomPop should do to make this right.

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FreedomPop

Customer service issue
Reported by GetHuman2543215
May 21st, 2019 - 2 years ago
Not resolved
Seen by 202 customers so far
Similar issue to 3991 others
0 customers following this

Timeline

GetHuman2543215 started working on this issue
May 21st, 2019 11:32pm
GetHuman2543215 shared this issue with others over email
May 21st, 2019 11:33pm
GetHuman2543215 indicated the issue is not fixed yet.
May 22nd, 2019 5:22am
GetHuman2543215 indicated the issue is not fixed yet.
May 23rd, 2019 5:01pm