On April ** my account was suspended for a billing issue, on May *th I tried to cancel...

GetHuman-kodapawz's customer service issue with FreedomPop from May 2019

14 views
 | 
3840 similar
 | 
0 following
Help with my FreedomPop issue
GetHuman-kodapawz's next move: talk to FreedomPop again when they open.
FreedomPop's call center is closed now. We will send GetHuman-kodapawz a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kodapawz may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman-kodapawz's own words
I was trying to get a refund of my top-up credit of $**.** which was unused. ... On April ** my account was suspended for a billing issue, on May *th I tried to cancel my account and it would not let me cancel. I submitted a ticket requesting my account be cancelled and my $**.** top-up credit be refunded to my credit card. The answer I received was that Freedompop does not refund top-up credit. My account is paid up I had over *** mb's of data left on the **th of April when the account was suspended so Yes I expect to have my unused top-up credit refunded promptly. Before typing this I went to my account and was able to Cancel the Account so I don't get charged for services I never used on my credit card.
Every other business refunds your money for unused services.
Freedompop needs to credit my $**.** back like any reputable business would.
I was a good customer until i found a much better deal and being disabled I can't afford to waste money.
I have an issue with FreedomPop too
How GetHuman-kodapawz fixed the problem
We are waiting for GetHuman-kodapawz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kodapawz fixes it.
This email address isn't valid

FreedomPop

Premier *gb data for $**.** month
Customer service issue
Reported by GetHuman-kodapawz
May 7th, 2019 - a mon ago
I have an issue with FreedomPop too
Not resolved
Seen by 14 customers so far
Similar issue to 3840 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kodapawz started working on this issue
May 7th 5:06pm
GetHuman-kodapawz shared this issue with friends on Facebook
May 7th 5:09pm
GetHuman-kodapawz indicated the issue is not fixed yet.
May 7th 8:39pm
GetHuman-kodapawz indicated the issue is not fixed yet.
May 8th 5:45pm