I order a $*.** SIM card, but I used no data on it and tried to cancel my subscription...

GetHuman2614392's customer service issue with FreedomPop from March 2019

1 view
 | 
693 similar
 | 
0 following
Help with my FreedomPop issue
First: share to improve GetHuman2614392's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2614392's next move: talk to FreedomPop when they open.
FreedomPop's call center is closed now. We will send GetHuman2614392 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2614392 may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman2614392's own words
I order a $*.** SIM card, but I used no data on it and tried to cancel my subscription to the service, yet I was charged on my PayPal account. I looked on my FreedomPop account and there shouldn’t have been any charges because I downgraded all of my plans more than a week before my billing period ended. Additionally, I have $** of top up credit which is rendered useless and I would like to get a refund for, as well as the $**.** that I was charged even though I cancelled my subscription.
GetHuman2614392 did not yet indicate what FreedomPop should do to make this right.
I have an issue with FreedomPop too
How GetHuman2614392 fixed the problem
We are waiting for GetHuman2614392 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2614392 fixes it.
This email address isn't valid

FreedomPop

Customer service issue
Reported by GetHuman2614392
Mar 28th, 2019 - 22d ago
I have an issue with FreedomPop too
Not resolved
Seen by 1 customer so far
Similar issue to 693 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2614392 started working on this issue
Mar 28th 3:45am