I order a $*.** SIM card, but I used no data on it and tried to cancel my subscription...

GetHuman2614392's customer service issue with FreedomPop from March 2019

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The issue in GetHuman2614392's own words
I order a $*.** SIM card, but I used no data on it and tried to cancel my subscription to the service, yet I was charged on my PayPal account. I looked on my FreedomPop account and there shouldn’t have been any charges because I downgraded all of my plans more than a week before my billing period ended. Additionally, I have $** of top up credit which is rendered useless and I would like to get a refund for, as well as the $**.** that I was charged even though I cancelled my subscription.
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Customer service issue
Reported by GetHuman2614392
Mar 28th, 2019 - 22d ago
I have an issue with FreedomPop too
Not resolved
Seen by 1 customer so far
Similar issue to 693 others
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GetHuman2614392 started working on this issue
Mar 28th 3:45am