*. I was trying to change my account from Unlimited Talk and Text and *G a month to a f...

GetHuman-pgetting's customer service issue with FreedomPop from December 2018

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The issue in GetHuman-pgetting's own words
*. I was trying to change my account from Unlimited Talk and Text and *G a month to a family plan with Unlimited Talk and Text and *G a month. Now I am on basic plan? I prepaid for the year and I do now want to lose the money I paid already $***.***. I also ordered a second SIM card for my spouse phone Unlimited Talk and Text and *G a month for $** please check I did it right.***. What I would like is a family plan for me and my spouse with Unlimited Talk and Text and *G a month. She has a phone but needs a AT&T (GSM) SIM.
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FreedomPop

Customer service issue
Reported by GetHuman-pgetting
Dec 9th, 2018 - 5 mons ago
I have an issue with FreedomPop too
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Seen by 5 customers so far
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-pgetting started working on this issue
Dec 9th, 2018 3:29pm