I canceled service for ph* *** -***-**** as I had nothing but problems while on FP. I s...

GetHuman759489's customer service issue with FreedomPop from June 2018

Help with my FreedomPop issue
The issue in GetHuman759489's own words
I canceled service for ph* *** -***-**** as I had nothing but problems while on FP. I switched to Trackfone but when I attemp to use the device (Honor k*w-L*). IEMI ****************it is still looking for the FP sim. I have rebooted the phone several times but it still comes up with “UNABLE TO DETECT FP *G LTE SIM”. *I put the FP sim back in the phone and it shows I don’t have FP service. Also when I go to my FP account it shows cancelled. Please please HELP.
GetHuman759489 did not yet indicate what FreedomPop should do to make this right.
I have an issue with FreedomPop too
How GetHuman759489 fixed the problem
Contacted FP technical support directly. Issue was the APN settings for FP had to be deleted and their messaging app had to be uninstalled. The FP tech was very knowledgeable and helpful. Thank you to GET HUMAN for their direction to the correct phone number.
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FreedomPop

Customer service issue
Reported by GetHuman759489
Jun 7th, 2018 - a yr ago
I have an issue with FreedomPop too
Fixed
GetHuman759489 shared how to fix
Seen by 6 customers so far
Similar issue to 537 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman759489 started working on this issue
Jun 7th, 2018 1:48pm
GetHuman759489 confirmed the issue is fixed. Hooray!
Jun 8th, 2018 3:15pm
GetHuman759489 confirmed the issue is fixed. Hooray!
Jun 8th, 2018 3:20pm