I canceled service for ph* *** -***-**** as I had nothing but problems while on FP. I s...
GetHuman759489's customer service issue with FreedomPop from June 2018
Help with my FreedomPop issue
The issue in GetHuman759489's own words
I canceled service for ph* *** -***-**** as I had nothing but problems while on FP. I switched to Trackfone but when I attemp to use the device (Honor k*w-L*). IEMI ****************it is still looking for the FP sim. I have rebooted the phone several times but it still comes up with “UNABLE TO DETECT FP *G LTE SIM”. *I put the FP sim back in the phone and it shows I don’t have FP service. Also when I go to my FP account it shows cancelled. Please please HELP.
GetHuman759489 did not yet indicate what FreedomPop should do to make this right.
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How GetHuman759489 fixed the problem
Contacted FP technical support directly. Issue was the APN settings for FP had to be deleted and their messaging app had to be uninstalled. The FP tech was very knowledgeable and helpful. Thank you to GET HUMAN for their direction to the correct phone number.
Please help with my FreedomPop issue
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