I tried to create an account for my grandfather, but he didn't know the password to the...

GetHuman-bardiaan's customer service issue with FreedomPop from July 2018

6 views | 419 similar | 0 following
Help with my FreedomPop issue
First: share to improve GetHuman-bardiaan's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bardiaan's next move: talk to FreedomPop when they open.
FreedomPop's call center is closed now. We will send GetHuman-bardiaan a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-bardiaan may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman-bardiaan's own words
I tried to create an account for my grandfather, but he didn't know the password to the Gmail account that we used to set up the account. Since FreedomPop auto generates the password, I was unable to access his Gmail to change the password, so I was locked out of my account, and now I'm being charged $* a month for something I can't use. Could you cancel the account, and if you can't do that, can you give me the password of the account.**This is all the information I have of the account:* The email address is either *****@***.com OR *****@***.com*The sim card attached to the account has two rows of numbers: The top row of numbers is **********, and the bottom row is ***********I pretty sure the area code of the phone number connected to the account is ****The account was created in March of ****

GetHuman-bardiaan did not yet indicate what FreedomPop should do to make this right.

How GetHuman-bardiaan fixed the problem

We are waiting for GetHuman-bardiaan to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.
How Do I Deactivate My Freedompop Phone?How do I dispute a charge from FreedomPop?
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bardiaan fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bardiaan
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 419 others
0 customers following this


GetHuman-bardiaan started working on this issue
Jul 5th, 2018 4:15am