I tried to create an account for my grandfather, but he didn't know the password to the...

GetHuman-bardiaan's customer service issue with FreedomPop from July 2018

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The issue in GetHuman-bardiaan's own words
I tried to create an account for my grandfather, but he didn't know the password to the Gmail account that we used to set up the account. Since FreedomPop auto generates the password, I was unable to access his Gmail to change the password, so I was locked out of my account, and now I'm being charged $* a month for something I can't use. Could you cancel the account, and if you can't do that, can you give me the password of the account.**This is all the information I have of the account:* The email address is either *****@***.com OR *****@***.com*The sim card attached to the account has two rows of numbers: The top row of numbers is **********, and the bottom row is ***********I pretty sure the area code of the phone number connected to the account is ****The account was created in March of ****

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FreedomPop

Customer service issue
Reported by GetHuman-bardiaan
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 419 others
0 customers following this

Timeline

GetHuman-bardiaan started working on this issue
Jul 5th, 2018 4:15am