FreedomPop Customer Service Issues

I recently contacted FreedomPop via email before switching to Boost Mobile to transfer my phone number. Despite being told to expect a response within hours, I have not heard back. I have experienced issues with my number being mistaken as a landline. Boost Mobile's technical support estimates it will take until Monday or Tuesday before my new phone will be operational. I request that my FreedomPop account be canceled by Monday and refunded for the plan I just paid for. I disapprove of FreedomPop's billing practices which caused the suspension of my account. I insist on having a functioning phone service promptly, receiving compensation for the inconvenience, and having my billing settings updated with a card with a positive balance. Otherwise, I will switch all my numbers to Boost Mobile. I expect a swift response via email.

During my recent trip to Florida, my phone had connectivity issues throughout. Given that I rely on my phone, this situation was quite inconvenient as it only functioned on Wi-Fi upon arrival. Additionally, the battery only lasts a day regardless of usage, which is disappointing. I am considering if the phone I bought from you can be used with a different service provider, or if a refund is possible.

My account has been deactivated, and I have $25 in credit. My plan was originally the $29 one, but I want to downgrade to the $20 plan and add the data rollover service. If downgrading is not possible, I would like to use my credits to purchase the $24.99 hotspot and take advantage of the 10 GB trial offer. My previous hotspot indicated I would get 10 GB, but I believe it was cut off at 2+ GB. If none of these options are available, I request a refund to my card since FreedomPop charged an additional $15 and I am still unable to access the internet. I have been trying to resolve this issue throughout last month and I am growing increasingly frustrated.

My wife misplaced her $80 phone connected to Republic Wireless for $10 a month. We aim to transition to FreedomPop to reduce our phone bill to $99 per year. Our Verizon-locked iPhone 4 was previously used with FreedomPop and we now want to transfer our number from Republic Wireless. Could you kindly provide us with a tailored guide? Appreciate your help! - jcarroll and spouse

I ordered a Samsung Galaxy 5 with service from FreedomPop, and they offered me a free tablet if I paid for the setup. I paid for the phone, service, and tablet setup with my Mastercard. After calling, they informed me that my service and everything was canceled the next day without a proper explanation. They mentioned the sales representative, Charles, would contact me, but I never heard from him. I am requesting a full refund to be credited back to my card immediately from FreedomPop. This situation is unprofessional and unacceptable; if my money is not refunded promptly, I will pursue legal action and report them to the US Attorney's office. I appreciate any assistance in this matter. Thank you.

I made a purchase of your product four months ago. I received three boxes instead of one and was charged for all three. When I tried the product for the first time, I only used it for half an hour before noticing additional charges to my account. I promptly canceled my subscription online the following day. However, you have continued to deduct $34.98 and $32.98 from my account every month for the past three months, despite canceling three months ago. I have not used the product since the initial setup. I demand a refund of all the money taken from my account today. If this is not resolved, I will contact the BBB and my attorney. I will be reaching out to speak with a manager. Thank you. - Julie D. Email: [redacted] Phone: [redacted]

I requested in February to downgrade all three of my devices to the free 500mb plan but I have noticed that you have continued charging me. I am deeply concerned with the amount of money you have withdrawn from my bank account since my request. I insist that the funds be refunded promptly as per our agreement to move the devices to the free plan. I have raised this issue with my bank and filed a claim. It is evident that a significant sum, close to $[redacted] or more, has been debited from my account without justification. Although the devices have not been in use for the past two months, I would like them to be reactivated. I am troubled by the lack of transparency in this matter and will escalate it if necessary until the matter is satisfactorily resolved. Please review your records since February to rectify the erroneous charges promptly. I can be reached at [redacted] for a swift resolution. Thank you. Kenny Vibbert.

I have decided to cancel my account due to poor coverage in my area. The voice quality is very low, making it difficult to use my phone effectively. When I contacted customer service to address these issues, the echo was so bad that the representative couldn't hear me, despite me being able to hear her. This led to the call being disconnected. Despite signing up for a one-year contract in hopes of saving money, the lack of reliable service meant I hardly used my phone. I had to purchase a prepaid phone to ensure I could communicate as needed. The coverage in my area, zip code [redacted], is practically non-existent. I am requesting that FreedomPop cancel my account and provide a full reimbursement. Thank you.

I am quite disappointed with the SIM card I received in the mail. It constantly loses signal and for the last three days, it hasn't worked at all, leaving me with no connection. Moreover, when attempting to make calls, I receive a recording indicating technical difficulties, and on top of that, there is an echoing effect during calls. This has been occurring almost daily since I started using it. I believe I am owed an apology for the subpar service I have experienced. I request a replacement SIM card free of charge due to the distress caused by this malfunctioning card. Kindly address this matter promptly by sending a new functional SIM card. Thank you.

I recently ordered a sim card for my iPhone 5c, which I bought through Brad's deals. Unfortunately, when I tried to use it, the card didn't fit my phone. I called customer service multiple times but each call left me more frustrated. After receiving the card with no clear instructions, I called the number on the packaging. I was told it was activated but needed to speak to another department to get it working. However, I was stuck in a loop as I didn't have a phone or account number. Despite several attempts, I couldn't resolve the issue and even requested to cancel my account. After many failed attempts, I managed to find a different contact number online and finally canceled the service, insisting on a refund for the 99 cents paid. This whole experience was a complete failure, and it's disappointing that AT&T would consider this level of customer service acceptable.

I have been charged for a service that should have been free. I have not yet set up the hotspot. I now request a refund for all charges and need a free shipping label to return the equipment. I previously spoke to a representative but now cannot get through on the phone, which is frustrating. It's disappointing that a communication company is hard to reach. I will be leaving negative reviews. I want a full refund for the hotspot purchase, as well as for the recent charges. Please provide the necessary shipping label. Once these issues are resolved, I do not wish to have any further dealings with your company.

My account has been suspended, and I have been unable to update my billing card information on my free account. Update on June 2: I added a company credit card from work, which was finally accepted. Now I can receive incoming calls, but I am unable to make outgoing calls due to a message saying I have no data. I have tried all troubleshooting steps like installing apps, changing the APN, and even doing soft and hard resets, but nothing has resolved the issue. Update on June 3: Surprisingly, I was charged $37 without any action on my part. Despite the charge, I am still encountering an error message and cannot use my phone. I have reached out to customer service via email to request a refund and to cancel my account. If this billing issue is not resolved and refunded promptly, I plan to cancel my other lines and tablet with the company. As a marketing manager with a significant online following, I am frustrated by the lack of customer support available, and I am prepared to share my experience with my connections and on social media to encourage others to cancel their FreedomPop services.

Dear Sir/Madam, My name is Dean Padwick. I recently tried your SIM service for a free month trial, but encountered issues activating it. I promptly canceled both the account and the SIM online. However, on June 1st, you charged £17.97 from my Lloyds account despite the cancellation. Given that I rely on carer's allowance, every penny is crucial. The deducted amount was intended for a recurring bill, and any delay might incur additional charges. I have ceased the direct debit and will involve my bank if this matter is not resolved promptly. Kindly refund the money into my account without further delay. Contact number: [redacted] Yours faithfully, Dean Padwick

Dear Sir or Madam, My name is D. Padwick. I recently tried your sim service with a free trial offer. Following the instructions, I activated the sim, but unfortunately, the service did not work for me. Consequently, I promptly cancelled both my account and the sim online. Surprisingly, on June 1st, £17.97 was deducted from my Lloyds account, despite my earlier cancellation. Being on carers allowance, every penny is crucial for me as my income is limited. The deducted amount was meant for a crucial regular bill, and any delay might result in additional charges that I cannot afford. I have already canceled the direct debit, and my bank might follow up if this issue is not resolved promptly. Kindly refund the deducted amount to my account at the earliest. Contact Number: [redacted] Yours faithfully

I am having trouble logging into FreedomPop customer service even though I have not changed my login information. My concern is regarding billing. I purchased a sim card for $0.01, had my phone number ported to it, and paid a $9.99 fee. Shortly after, I bought a phone from FP for $29.99 which included one month of service for $34.99 going forward. Five days before the first month ended, I switched to the $13.99 plan. However, I couldn't use the FP sim card because it was stuck in the phone I purchased. I contacted an FP service representative who kindly helped me transfer my number to the new phone, waiving another porting fee due to the sim card issue. Although I rarely use data and only make a few calls each month, I was charged $21.98 on 4/30/18, $34.98 on 5/02/18, and $21.98 on 5/30/18, instead of the agreed $13.99 per month. I am on a fixed income and would like FreedomPop to rectify this billing error and refund any overcharged amounts, as I only expect to pay $13.99 per billing cycle. Thank you.

I am concerned as my bank account has been overcharged by your company, even though I have not activated your SIM card yet due to the complicated setup process. It is puzzling how a product can be advertised for $0.01 only to have funds deducted from accounts weeks later. This situation seems dishonest and misleading. I will not stand for this fraudulent behavior and will investigate further. Despite my limited financial means, I am determined to address this issue.

I have been charged for a service I did not receive, and contacting you feels impossible. I am incredibly frustrated that $60.00 was taken from me without any resolution. I am prepared to escalate this matter to the Attorney General, BBB, FTC, and social media to find others who have faced similar issues for a potential class action lawsuit. I expect a resolution tomorrow. This is urgent for me as I am disabled and trying to help my daughter who is struggling with addiction. Please call me to settle this matter promptly, and refund the $60.00, along with the $9.99. I have not received the promised hotspot, and if this is not resolved tomorrow, I will request a full refund. I am tired of dealing with unreliable companies and expect better service.

I need help resolving an issue with my tablet and phone setup. I originally had a tablet from FreedomPop with a Sprint SIM, but the tablet broke. I bought an LG G3 Sprint phone and tried using a new FreedomPop SIM, which didn't work. When I used the tablet's Sprint SIM in the phone, I couldn't access data. I attempted to set up a VPN but faced issues with account information. The phone states the SIM is locked and requires power cycling without success. I want to use the FreedomPop SIM in my GSM and CDMA compatible phone for AT&T signal. Despite being told a $20 hold fee would be refunded within 24 hours, it hasn't been returned after over 3 days. Any assistance would be appreciated. Thank you!

I have been unable to make inbound calls on phone number [redacted] for over three months, despite reporting the issue on May 24th. After troubleshooting with a representative, the phone was not replaced or refunded. I am requesting a replacement phone or to have the existing phone placed on a free plan since I love the device. I placed an order for a new device on May 24th with overnight shipping, as I was leaving the country. Despite being assured the phone would arrive no later than Sunday, it was delivered over a week later, possibly on a Tuesday. I am seeking a refund for the overnight shipping fee paid. Additionally, I tried to activate two other numbers, [redacted] and [redacted], but they have been suspended despite having a valid Visa card for payment. Please rectify these issues promptly as I need my phones up and running. You can reach me at [redacted].

We are seeking sponsorship for a new product review channel set to launch on YouTube by 10/01/[redacted]. Sponsors can send products for review, including those that require service like cell phones or SIM cards, with free service provided but not activated. Exclusive sponsorship requires two hot spots with lifetime premium service, while single episode sponsorship needs two hot spots with 2 years of premium service. The sponsor covers all costs. We welcome sponsor-provided items to review or a budget to purchase products not supplied. Sponsors can have their name displayed in the videos and a brief message read by the host. We are excited to collaborate with FreedomPop. Contact us if there are additional terms or requirements. To feature products in the launch video, they must be received within 30 days with sponsorship terms outlined. Ship products and details to: Product Reviews, C/O: T.S., [redacted] S. Grove Street, #[redacted], Fort Worth, Texas [redacted].