Trying to get a loan modification and they will not acknowledge receipt of the forms se...

GetHuman-squeaks's customer service issue with Freedom Mortgage from June 2018

Help with my Freedom Mortgage issue
The issue in GetHuman-squeaks's own words
Trying to get a loan modification and they will not acknowledge receipt of the forms sent in, and then they mail u and say u didn't send in everything and u r out of time to get this. **If I know I missed sending in something I could get it to them in time rather than using snail mail, and possibly becoming a homeless veteran. For me and I'm certain everyone, email is faster & a much more proficient way of communication. Plus it's easier to maintain records of everything on your phone, computer or whatever u use.
GetHuman-squeaks did not yet indicate what Freedom Mortgage should do to make this right.
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Freedom Mortgage

Customer service issue
Reported by GetHuman-squeaks
Jun 29th, 2018 - 10 mons ago
I have an issue with Freedom Mortgage too
Fixed
Seen by 7 customers so far
Similar issue to 13 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-squeaks started working on this issue
Jun 29th, 2018 3:03pm
GetHuman-squeaks indicated the issue is not fixed yet.
Jun 29th, 2018 4:18pm
GetHuman-squeaks indicated the issue is not fixed yet.
Jun 30th, 2018 4:25pm
GetHuman-squeaks indicated the issue is not fixed yet.
Jul 2nd, 2018 11:30am
GetHuman-squeaks indicated the issue is not fixed yet.
Jul 3rd, 2018 12:31am