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The issue in GetHuman-mlstagne's own words
Re account FTW-*******. Our Sunday only subscription to the Star-Telegram expired near the end of April. I delayed renewing while I decided if I wanted to continue subscribing to a paper that has rapidly dwindling content while doubling its price in the past two years. In mid-May I was contacted by one of your reps and I told her I had decided to not renew my subscription. For approximately the next *-** weeks I continued to receive the Sunday paper and was also called *-* more times by a rep telling me my subscription was up for renewal. I told everyone of these people I had decided to cancel. *In early August I received a bill for $**.** for the papers I did not request. On August ** I talked to a S-T rep who identified himself as RJ. I told him I would pay for the papers up to the first request to cancel, but I would not pay for any after that initial request. He agreed that if I paid $**.** my account would be paid in full. I immediately remitted that amount via check.*Yesterday I received a notice from a collection agency (ARM Solutions) advising that I owe the Star-Telegram $**. Please contact ARM Solutions and advise them my account is paid in full. Also, please send me a statement confirming that this account is paid. I have never had any bill turned over to a collection agency, so I expect you to immediately correct this oversight.*Thank you.**Murray L Stagner***** Brentwood Circle*Grapevine TX ********* *** ****
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