Dear F** staff,**I write in relation to my order n* ******** , made on **********, whi...

GetHuman762507's customer service issue with from June 2018

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Dear F** staff,**I write in relation to my order n* ******** , made on **********, which I collected in a UPS point in via Flavio Stilicone *** Rome, Italy.**Unfortunately, I wasn't pleased with the items I have received and therefore , for the first time in * years (I'm your client since ****), I made a return. On the website it was written that the return could be done from an ups point to the standard price of € *.** but in Italy this option was not available so I had to go to the post office where I found out that to ship the package the price was € **. The value of my order was **.**€. This means that I have just paid money from my pocket to return * products in perfect condition Ready to be sold again. I find the thing frankly unacceptable especially because I was able to collect the package in an ups point but not allowed to make the return at the same ups point for the reasonable price of € *.** and instead I have had to paid **€ in a post office . I'm really baffled by such a little efficiency in the returns policy of this company I've been a customer for * years I have spent online and in stores over **** € (including ***€ online) and I've always recommended your brand to friends and family.**Therefore I ask for the entire value of my order to be re-credited as it is unacceptable to pay **.** * ** * **.** euros to get back **.** and to spend ** euros of my pocket to give you back * products ready to be sold again . From such a large and flourishing company like yours, a politics so senseless in terms of returns leaves me stunned.**Thank you,**Best regards***Stella Betti
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Customer service issue
Reported by GetHuman762507
Jun 8th, 2018 - 10 mons ago
I have an issue with too
Seen by 10 customers so far
Similar issue to 269 others
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GetHuman762507 started working on this issue
Jun 8th, 2018 8:31am
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Jun 8th, 2018 8:33am
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Jun 9th, 2018 9:34am
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Jun 10th, 2018 6:25am
GetHuman762507 indicated the issue is not fixed yet.
Jun 10th, 2018 10:08pm