My **** convertible mustang was placed in the repair shop at Aufenberg Ford * weeks ago...

GetHuman1385354's customer service issue with Ford from October 2018

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The issue in GetHuman1385354's own words
My **** convertible mustang was placed in the repair shop at Aufenberg Ford * weeks ago. This is the shops' third attempt to find a clunking noise that has been getting louder with left turns.*With each guess at the problem we go through the process of getting approved through the extended warranty department, then wait on parts, the wait for repairs, then get a call that it has not fixed the issue. I have had * rounds of repairs scheduled and now I'm waiting for the master mechanic to come and look at it next Wednesday. *I've worked around mechanics vacations and the bureaucracy of red tape for * weeks and we are only figuring out it's none of the parts they have tried. They are running out of ideas. The frustration is crazy and I need my vehicle.
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Customer service issue
Reported by GetHuman1385354
Oct 21st, 2018 - 3 mons ago
I have an issue with Ford too
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Seen by 4 customers so far
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GetHuman1385354 started working on this issue
Oct 21st, 2018 1:16pm