We are a loyal *th generation Ford family however* to my disappointment we have had an...

GetHuman-mjzantil's customer service issue with Ford from October 2018

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The issue in GetHuman-mjzantil's own words
We are a loyal *th generation Ford family however* to my disappointment we have had an issue with not * but * of our ford vehicles with one involving stranding our daughter on an interstate. I recently experienced unsatisfactory service regarding a new **** $**,*** F*** platinum truck. I take my Ford to Inskeep Ford in Greenfield Indiana for regular maintenance. On this last occasion, they were rotating my tires to inform me that they were unable to do so because my lug nuts were swollen and the key was not able to remove the lug nuts. They stated this was a known problem with ford and the only resolution was to purchase all new lug nuts for the entire vehicle ($***). I asked that they order them and investigate why this is an issue and why they aren’t covered under a recall, When they finally came in I was told that the price had increased (likely due to demand because everyone was needing to replace them). At that point I had no options so I paid the $*** for new lug nuts. Now I am an adult and though it was painful to spend that amount of money on lug nuts and a known issue that Ford would not stand behind is one thing. But to affect my child is another that is Unacceptable!!!!!**On October **th **** my daughter (**) was traveling on Interstate ** on her way home from college for Fall Break. Just as she was finishing a construction zone, she hit a pot hole which resulted in a flat tire on the front driver side. She was able to pull off to the side of the road as safely as you can on a busy interstate. Now keep in mind, we are farmers so we know how to fix things and changing a tire is not foreign to us. She called us to let us know what had happened and that she was going to try to replace the tire with the donut. Shortly after she called again to inform us that she was unable to remove the tire due to the wrench that is provided in the escape would not even fit on the lug nut. So now I have a ** year old daughter stranded along a busy interstate * hours from home due to swollen lug nuts that Ford knows is a problem and will not replace. We drove * hours with a tool kit and was able to replace the tire but now am in the position that I will need to replace lug nuts on a second vehicle. Considering escape is the most popular SUV for teens and adults and supposedly the safest I have a problem stranding my child don the interstate due to such a minor issue. I know you have people wanting to replace entire vehicle. I only want you to consider replacing my lug nuts at a minimum and if nothing else replace lug nuts as a recall for safety concerns.
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Customer service issue
Reported by GetHuman-mjzantil
Oct 18th, 2018 - 3 mons ago
I have an issue with Ford too
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GetHuman-mjzantil started working on this issue
Oct 18th, 2018 11:27am