This is the second issue I have had with Ford. I own a **** Ford Focus ST and the passs...
GetHuman-textbroo's customer service issue with Ford from August 2018
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This is the second issue I have had with Ford. I own a **** Ford Focus ST and the passsenger side headlight has delaminated at **k miles. The request for a warranty replacement was denied on the first submission, and I am now waiting on the second. I was advised that the denial is not related to any sort of abuse*mistreatment issues, but nobody can explain why. Let me point out that the only place the car has been serviced is Ford. My first issue is even more interesting. Traveling on I-* in Tampa, I lost power at ** mph. After pulling off the road the car started right back up. ** minutes later the a*c went out. No power whatsoever. The following morning I try to start the car and the dashboard looks like a Christmas tree. I had the vehicle towed to Ford. Technicians could not find the problem for close to * weeks in which I had to rent a car for * weeks. When I called Ford to discuss the issue I was asked if I purchased a service loaner in my original contract. I explained to the representative that it was never offered at any time. Basically, I was told I would not be reimbursed. After the second week, the dealership was able to give me a loaner vehicle. By the end of the third week I was told it was a faulty control module*condensation on the unit. I am not surprised at all that Ford is pulling almost all there cars from sale by **** other than the Mustang and Ford Focus crossover. Your service model is horrible. I purchased the vehicle because I liked the platform, and as a UAW member and a veteran I felt good knowing it was built by my brothers an sisters. Last time Ford will receive any money from my wallet. This is not the way to do business and it’s ****-recent history has shown “NOBODY” is too big to fail.
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