Alicia Gregori Esteve with DNI ********G as mother of Sara Frasquet Gregori DNI...

GetHuman2856344's customer service issue with Flybe from May 2019

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The issue in GetHuman2856344's own words
Alicia Gregori Esteve with DNI ********G as mother of Sara Frasquet Gregori DNI **.******H, resident in Gandia - Valencia.*I communicate**-*That for the first year in the school year of * ESO ********, (students of ** years) of the Veles e Vents del Grau de Gandia Institute - Valencia Spain where my daughter studies, has carried out an exchange with the city of Launceston (UK).**-* Who traveled with your company FYBLE. On the way and on the way back**-*That I am writing to you, in relation to the incident that took place during the outward flight in the suitcase that my daughter was carrying, the past day ***********FLIGHT IDA ALICANTE- EXETER BE****-FLYBE****-*When arriving at the airport, the bags were shipped according to indications, where the weight of the bag was approximately ** kg, well below the maximums authorized by your company.**-*That upon arrival at the Exeter airport when they went to collect the bags on the conveyor belts, my daughter noticed that the suitcase was damaged in the lower part, so she informed the tutor and they proceeded to record it in your company document number *, that is, the incident was documented.**-*That the damages caused in the suitcase are observed in the photographs document number ***-*That until today I could not make the claim, because it came from the exchange to Gandia the day ********* national holiday.*EXETER-ALICANTE FLIGHT FLIGHT BE**** FLYBE.- document number ****-*That lacking large suitcases I had to buy one for the trip on ********** as shown in the attached invoice document number ***-* I would appreciate it if you could correct both the deterioration of the suitcase and the damage caused by not being able to transport my daughter in suitcases.***-*That Sara Frasquet, would like this summer to be able to return to Launceston and return to travel with her company, so in document number * I attached the bank account number.**Receive a cordial greeting, in case you need any other evidence or documentation I would appreciate it if you could contact me at the following email *****@***.com**Gandia, May *, ******Alicia Gregori Esteve* DONDE ENVIAR DOCUMENTACION

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Flybe

Customer service issue
Reported by GetHuman2856344
May 3rd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1346 others
0 customers following this

Timeline

GetHuman2856344 started working on this issue
May 3rd, 2019 1:58pm

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