Flybe Customer Service Issues

Hello, I made a reservation for the Milan-Malpensa-Manchester route on 7 August [redacted] for two passengers. I attempted to pay €[redacted] using my postpay card, but the payment was unsuccessful. I then tried again using my PayPal account, and this time the payment of €[redacted] was successful. However, despite the original postpay payment not going through, I later discovered that the €[redacted] had been deducted from my account. I only received a confirmation email for the successful PayPal payment of €[redacted]. Can you please explain why the €[redacted] was charged to my postpay account, and how can the incorrect charge be refunded? Thank you.

I had booked with Condor Flugdienst, but the agents at CheapOAir or One Travel failed to send my son the itinerary, causing him to go to the wrong terminal. The website had a non-functional check-in button, and there was no notification to arrive early. They blamed him for missing the flight, but how could he have known with no itinerary or working website? The excuse for no refund was unreasonable as they failed to provide proper service. Despite one agent's efforts, contacting airlines and the airport, they still denied a refund.

Booking Reference: FY3YHP for I. Mott I have tried to contact you by phone three times and was on hold for over 5 minutes each time. I would like to cancel my pre-booked flight for the outbound journey only from Southampton to Amsterdam on Friday, August 31, [redacted], flight BE1013. Please allocate the seat to another passenger. I understand that I am not eligible for a refund. My wife, M. Savoy, will use her booked flights as scheduled, and I will use the return flight. Kindly confirm this cancellation via email. Thank you.

Hello, I need assistance with my recent flight booking for a hen do trip to Paris, France in May for myself and five friends. I used “flightsbank” and my booking reference is “WYMUMM”. I realized that the baggage allowance was not specified at the time of booking. After checking, I found out that we are allowed one 15kg carry-on bag. I want to add another checked bag to my booking, but “flightsbank” informed me that I can only do this at the airport before boarding. Is there a way to arrange and pay for this in advance? Could you please provide information on our weight limit and the cost of adding either one or two additional checked bags? Thank you in advance for your help. Best regards, S. Truman

Dear Sir or Madam, I am writing to express my concerns about two issues. Firstly, my daughter has been waiting for her compensation for over 5 weeks, even though she was informed it would reach her partner's account in 7 working days. Secondly, when I called the provided number on her behalf, it took 20 minutes for someone to answer. Unfortunately, they couldn't assist me and directed me to call another number. Upon calling the second number, I had to wait an additional 20 minutes before getting through. The customer relations adviser I spoke with was unhelpful and impolite, refusing to address the issue. After a total of 40 minutes on the phone, my problem remains unresolved, and my daughter has yet to receive her compensation. I would like to request compensation for the wasted time and incurred phone bill. Sincerely, A.L.

Hello, My experience this morning was quite unfortunate. We woke up at 4:55 am, had breakfast, and left at 6:25 am to disembark from the ship. The queuing process was dreadful, and I expressed my concern about catching my next flight, which many others were also worried about. Unfortunately, we arrived at the airport too late, causing us to wait from 8:50 am until our 6:15 pm flight. Being in our eighties, we were exhausted. Additionally, we had to spend extra money on left luggage and pay Flybe more for our luggage as well. The process of disembarking from the ship was not as smooth as expected. My husband, who experiences breathlessness, faced challenges despite us being in wheelchairs because we had to handle our own luggage due to restrictions on porters at that time. The slow disembarkment process was disappointing.

I made a booking for my son [redacted] on October 9th at 20:45, but due to my dyslexia, I mistakenly booked Belfast to Glasgow instead of Glasgow to Belfast. Realizing my error, I tried to change it at 21:14, resulting in an £80 charge. I acknowledge my mistake but find the charge excessive given the quick notice. I am appealing for a waiver of the fee or vouchers to rebook flights for my son. He is beginning a 4-year degree, and my error means he'll miss important trips home. I booked with Flybe for their customer service, which I expected would be more accommodating compared to EasyJet. I hope you can understand the circumstances, as I need to book flights regularly for my son over the next 4 years. Thank you, Lynn.

I need to change my flight by a few hours to attend a last-minute family christening, which I don't mind paying for. However, when trying to change it online, I was surprised to see an extra #80 charged at checkout on top of the stated #65. This additional charge seems unfair as it should not cost that much since I am willing to pay the fare difference. I feel disappointed with Flybe's customer service, as when I called, I felt ignored and did not get the assistance I expected.

My reservation had multiple issues. Due to a 3-hour delay of Flybe Flight [redacted] to Manchester on Aug 20, [redacted], we missed our connecting flight to Nice from Paris, leading to an overnight stay in a hotel in Paris. We incurred additional expenses for dinner ($87.26 at IBIS STYLES ROISSY) and missed the first night at Hotel Negresco in Nice ($[redacted].97) and the first day of our rental car from Budget/AVIS ($60.5). I am requesting a refund for my flights and expressing my disappointment with Flybe. The vacation was stressful, and given the cost, I am unsatisfied with the experience. Dr. N. Parkes

We were scheduled on Flybe Flight [redacted] from Newcastle departing at 16:05 on November 25, [redacted], with confirmation number BJJ4G4 to Cardiff in seats 3B and 3C. After checking in, we experienced a delay and eventually, the flight was canceled. We were accommodated at the Premier Inn Hotel but did not receive lunch even though a rescheduled flight was available later in the afternoon. This led to additional expenses for car parking at Cardiff Airport. Furthermore, my wife, a registered nurse at Willowbrook Nursing Home, and I, a Locality manager at Dimensions UK Ltd in Cardiff, both missed work due to the flight cancellation. We were informed by the Customer Services Desk that Flybe would compensate us and we are seeking clarification on this matter.

I attempted to book a flight from Jersey to Belfast City Airport for February 25th, but the website instructed me to retry due to technical issues. Despite trying three times, the amount of £81.93 was debited from my account each time, totaling £[redacted].94. I urgently need this resolved and a full refund of £[redacted].94 so that I can book a flight out of Jersey to Belfast City on February 25th with an estimated time of departure at 8:50. I will be in Jersey starting February 18th and not having the funds is impacting my return home. This is urgent and needs immediate attention.

I am writing to express my dissatisfaction with the service I received while trying to change my return flight from Belfast to Cardiff. Initially, I attempted to change my flight over the phone but encountered unhelpful staff. Despite requesting to speak to a supervisor, I was told they were unavailable. When I asked for a manager, the call was abruptly ended. Subsequently, I had to spend an additional night in Swansea and rebook my flight for the next morning, costing me more than the original fee. At Cardiff airport, I was charged extra for my hand luggage, which had never been an issue on previous flights. The staff member's rudeness further added to my frustration. I had to rely on a friend to retrieve my luggage, as the situation was mishandled by the staff. This whole ordeal has left me financially strained and without essential belongings. I hope for a swift resolution to this matter and to continue using FlyB with better experiences in the future. Thank you.

I would like to address my recent experience with the staff at the boarding gate. Despite not being personally affected, the way the lady singled out passengers with oversized hand luggage and charged them £50 made the whole process unpleasant. Her demeanor came across as punitive, threatening passengers who dared to question the policy with security intervention. Such behavior is unacceptable. I strongly believe there are more professional ways to handle such situations. I am deeply disappointed in Flybe and have decided not to use their services in the future. I intend to share my experience with others. I kindly request a phone call from a representative to express my concerns and explore potential solutions. Thank you. Sincerely, Craig Veasey-Ralph.

I called within the allotted time to change my flight from Cardiff last week but received no assistance. I ended up booking another flight for the following morning. However, my experience at the Cardiff airport check-in was dreadful. The staff member tried to charge me £60 for the same bag I used as hand luggage when flying from Belfast. She kept mentioning that Belfast had let me down. Lacking the money to pay the fee, I requested for her to keep an eye on my bag until my friend arrived to collect it, but she refused. I was forced to hand my luggage to my friend outside and barely made it onto the plane. Now, I am without clothes and struggling to gather funds for two people to travel to Cardiff, split my luggage, and return home. This situation has been challenging, and I hope FlyB examines this matter closely.

Hello Christine, I wanted to share my recent experience with Flybe. During my outbound flight BE113 from Birmingham to Amsterdam, I encountered several issues. I paid £32 to choose my seats but had to change the name on the ticket and was quoted £[redacted], which seemed unreasonable. The gate information was displayed only 30 minutes before departure, causing a rush. At the gate, luggage size checks led to delays. Once on board, I struggled to find space for my cabin luggage and endured a strong fuel smell, resulting in a headache. The flight departed an hour late, cutting into my Amsterdam trip. On the return flight BE102 from Amsterdam to Birmingham, I faced more challenges. Unable to check in online, I had difficulty with manual check-in. Despite fitting my luggage in Birmingham, I was charged 54 euros as it didn't fit in Amsterdam. Observing others with similar bags not being charged was frustrating. Boarding was delayed, adding to the overall stressful experience. I hope my feedback helps improve future flights.

Hello, I recently booked flights with you for travel from Jersey to Newquay in June. During the booking process, I noticed that the outbound sector was changed to an indirect flight via Birmingham, along with a change in the price. I paid a total of £[redacted], which seemed high. After further research online, I discovered direct flights on our selected dates for £[redacted] total. While I understand the terms and conditions regarding flight changes, which include an additional £40 per person and no refund for lower fares, I would appreciate clarification on why this change occurred on the website. Given that I initially requested direct flights, I am hoping we can find a reasonable solution regarding the booking and associated costs.

I am still waiting for the reimbursement of 2 claims. Claim number [redacted] was issued at the airport when my flight BE107 on 15/3/[redacted] was overbooked. I had to book new flights with Euro wings to Dusseldorf, costing £[redacted].98. The reference number is #[redacted]03. The delay in processing these claims is unacceptable. I would like the owed amount to be transferred into my bank account as agreed on 15th March when I signed the 'denied boarding compensation form. Please expedite this process within the next 24 hours.

Flight BE [redacted] from Malaga to Exeter on 31/03/19 departing at 16:30 with booking reference OD6BED for Mrs. Karon Evans and Mr. Keith Leighton. Despite having one bag paid for the hold at 19kg within the 23kg limit and two hand luggage items that were deemed acceptable at check-in, upon arrival at gate C30 we were unexpectedly asked to pay 70€ to have one of the bags placed in the hold. Despite having clearance at check-in, we complied with the request. However, Captain Neil Edwards later reassured us that the bag's dimensions were suitable for overhead storage. The inconsistency in the staff's handling of the situation in Malaga caused unnecessary distress. We appreciate the professionalism of the cabin crew and look forward to resolving this. Thank you.

Hello, I recently traveled to Cardiff last Friday and fortunately did not encounter any issues with my luggage. The flight over was pleasant, and I boarded the plane without any problems. However, on my return journey on Sunday, I was unexpectedly charged for bringing my small suitcase with me. Despite it being the same size plane and my case being under 10kg, which I had previously carried for free, I was charged £50 for it. I am perplexed by this inconsistency and feel like I was unfairly charged. This experience has left me frustrated as a frequent Flybe customer. I kindly request a refund for the unexpected charge on my luggage.

I booked a return flight from Manchester to Hanover online for my mother, Iris Hollinshead, who is traveling with her daughter-in-law and great-granddaughter. I paid for the flight with a card. Unfortunately, I lost the reference number displayed on my phone screen during the transaction. As my mother doesn't have a printer, I planned to print the details from my home printer. We haven't received an email confirming the booking or the flight itinerary. Can you please confirm the booking and resend the flight information? Thank you. Mark Oakley On behalf of Iris Hollinshead Email: [redacted] Mother's Email: [redacted]