I cancelled my service the end of February as I sold my condo. I am looking at my bank...

GetHuman-jannela's Cancel Service issue with Florida Power & Light from March 2021

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The issue in GetHuman-jannela's own words
I cancelled my service the end of February as I sold my condo. I am looking at my bank statements and you have taken two payments out for the month of March. When the first payment went through I spoke to a representative who assured me the account was closed and I would be reimbursed for the payment on ********** of $**.** ( which didn't happen) since then I now receive on ********** a bill of $**.**. I have tried to contact someone on line but I no longer have the account number other than it end in ****. My name is Janne Layzell, *** Quails Nest Road, unit *.(*****-****) The phone number at that time was ***-***-****. I do not have a US social security card. I live in Canada. I did receive a notice from you to say the new owners had taken over the account. Please rectify this situation, I can't afford to pay their electrical bills. We are probably both being billed. I had direct payment so you should be able to credit my account. My last resort is to close my bank account in Naples? Thanking you in advance. Janne Layzell You may have the name Robert Layzell on the account I did change that when he passed away in ****.

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Florida Power & Light

Cancel Service issue
Reported by GetHuman-jannela
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 4242 others
0 customers following this

Timeline

GetHuman-jannela started working on this issue
Mar 22nd 6:08pm