Florida Power & Light Customer Service Issues

I am facing an issue with the FPL contractors who recently installed a new light pole on Old Moultrie Rd in St. Augustine, FL. After installing pole #[redacted]1, they left the old pole's guide wire coiled up on the west side of the sidewalk south of the new pole. Additionally, they did not remove the top section of the pole that was cut off, which is now lying in the weeds on the north side. This area is just south of Summerhill Circle. As our HOA is responsible for cutting the grass on both sides of the sidewalk, these items left behind are posing a challenge for us. It is necessary for the contractor to remove these items before they leave the area.

I am seeking information about FPL's plans to transition overhead service to underground in the Camino Gardens community in Boca Raton. In my previous conversation, I was provided with a phone number for clearance and marking if digging is needed. My main inquiry is about FPL's timeline for completing the undergrounding project in this area. The project commenced at the south end but remains unfinished. Thank you.

I recently purchased a condominium in Keswick B, Deerfield Beach, FL, and moved in August. Despite not contacting you to change the billing information to my name, I have been receiving the bills. I have been paying them, assuming they were mine, until I realized the need to transfer the account into my name. I spoke with a representative who mentioned that FPL would reach out to set up the billing in my name, but I am still receiving bills addressed to the previous owner. I kindly request to have my name, or Barbara Cappuccio's name, removed from the billing account and have the new owner's name added promptly. Thank you.

I updated my bank account details on your website, but this month's payment of $[redacted].75 was still withdrawn from my old account, causing an overdraft fee of $35. I'm frustrated as I made the necessary changes online. I can see the updated information in my account, so I need an explanation for why the payment was taken from the wrong account. Please clarify this and issue a $35.00 credit as this error is on your end. I've been a loyal customer for five years and have always paid on time. Thank you for resolving this matter promptly.

I am seeking information regarding the number of addresses opened under my name in the last year. I am currently going through a divorce and am concerned about the possibility of my wife opening additional accounts under my name. Additionally, I would like guidance on updating the email address for direct payment. The current email we use is shared, giving my wife access to it. This poses a risk as she can manage bills from my personal bank account, which only bears my name. I am in the midst of significant life changes and would be grateful for any assistance. Thank you. 🙏

My husband received our Florida Power and Light bill for $[redacted].20, but we were surprised by the amount. We are careful with energy usage and rarely leave lights on unnecessarily. I have reduced my computer usage, and our space heaters do not consume much electricity. We only use air conditioning when necessary, so this bill seems unreasonably high to us.

I reside at [redacted] Walnut Grove Way in Rockledge. Recently, I bought a house located only 0.5 miles away from my current residence. I will be staying at my current address until December 31st. The previous owner of the newly purchased house informed me that the electricity will be turned off on the 14th. I require the electricity at [redacted] Weeping Willow Lane to remain active as I need to do some work before we move in. I plan to take over the utilities on the 14th and ensure that the electricity at my old house stays on until I have completely moved out. Looking forward to a prompt response. Thank you.

I urgently need assistance with my payment issue. I attempted to pay my bill using my American Visa debit card, but it failed to process. I suspect the Canadian address linked to my account might be causing the problem. I am unable to contact a representative, and I received a notice about service disconnection tomorrow. My details are as follows: Account Number: [redacted], Address: [redacted] Durham P, Deerfield Beach, FL. Any help would be greatly appreciated.

I am currently disputing charges from February to June due to issues with my dryer not working properly when I moved in. Despite assurances from the previous property manager about reimbursement, the matter was not resolved before she left the company. I am now in the process of seeking reimbursement for these months by disputing the charges. I have all the necessary paperwork to support my claim.

I need to reach out to the project manager, Debra Olawuni, regarding a service change at [redacted] Muirhead Circle, Boynton Beach. Despite leaving multiple voicemails for her, I have not received a call back. I am unable to locate a contact number for anyone in the department. My client has been waiting for 7 months for a permit and we cannot afford any further delays for the necessary service change for his addition. Debra cancelled a previously scheduled date without discussing it with me. I am eager for her to contact me or for me to speak with her supervisor.

Hello, I'm Joe Testa residing at [redacted] 45th Ave, Vero Beach, Florida [redacted]. My neighbor at [redacted] 45th Ave has a tree with branches extending over our property and near the power lines connected to our home. I kindly request FPL to assess the situation due to the potential danger posed by these overhanging branches. If it is determined that these branches pose a risk, I would appreciate it if they could be removed, or Mrs. Beck could be informed to address the issue promptly. Thank you, Joe Testa.

I am having trouble contacting Florida Power and Electric to pay my bill. I have been unable to reach them via phone on multiple devices since yesterday. My payment is overdue, and I am worried about my power being disconnected. I just moved into a new house and need to speak to someone before making a payment.

For months, I've been attempting to address the constant flickering of my lights without success. After speaking with Reece Gamble at [redacted], he assured me someone would come to investigate or possibly replace the transformer causing the issue. However, despite being willing to cover the entire cost, I am receiving inadequate communication and service. I am frustrated as I am not receiving the level of help I need. This problem may not seem urgent to them, but to me, it is a priority. Can someone please assist me with this matter?

I am a senior resident at Royal Palms Apartments facing an issue. Despite not having solar power, I am being charged an additional fee on my bill. I am concerned about this extra charge as I am on a low income relying on social security. I kindly request that someone contact me promptly via email at [redacted] I hope to address this billing discrepancy soon. My monthly account number is [redacted]. Thank you.

As a builder, we are eagerly awaiting the installation of a meter at our new construction since October. Despite being repeatedly informed of a 1-3 business day timeline, today marks the 4th day without any progress. This delay is becoming a source of frustration as we have residents waiting to move into their new home. Kindly request a prompt intervention from a supervisor to address this urgent matter as soon as possible.

My bank account was hacked, leading to its closure. Consequently, my direct payment to FPL was rejected. The bank has issued a check to FPL, expected to be delivered by 12/29. FPL charged me $25 for the return fee. I have updated my debit information for future billing. I would appreciate speaking to a live person to clarify these matters further.

I'm concerned about the high charges on my bill from FPL. I've been trying to get back on the budget plan for over a year now. Living in a one-bedroom apartment, my payments are too high for me to manage, especially as a senior citizen. I'm requesting assistance to be placed back on the budget plan promptly. Thank you, Ms. L. Gregorio bogus

I reside in Enchanting Acres, a mobile home co-op in Naples, and I have two issues that require attention. Firstly, there is a streetlight near 1 Enchanting BLVD that is not functioning, which we rent from FP&L. Additionally, we would like to request two new lights on the existing poles at the entrance off of Rt 41. Secondly, as a member of our infrastructure committee, I foresee challenges in our electrical infrastructure due to new or replacement homes needing larger electric services and electric car charging equipment. To address this, we may want to consider impact fees for those seeking increased electric capacity. Currently, existing homes have a [redacted] amp, [redacted]/[redacted] electric service, while new homes require [redacted] amp capacity. As a Master Electrician, I strongly believe we need to plan ahead and address these issues before they escalate into a crisis. I would appreciate the opportunity to collaborate with your engineering department to find a suitable solution. Thank you for your time and consideration. Paul C. Email: [redacted] Phone: [redacted]

I recently purchased a condo in Lighthouse Bay, Bonita Springs, and would appreciate receiving an itemized bill. I have already made a payment but am unsure of what is due next. I have only stayed in the condo for a week so far. Could you please send me the bills starting from the purchase date on October 19, [redacted], until December 31, [redacted]? Kindly mail these bills to my condo in Stuart. You should have my address on file as my Stuart account information is up to date. I need to confirm that my message is being received. I am deaf and cannot use the telephone, so I kindly request not to be directed to call a number. Thank you, Patricia W. [redacted] SE Astor Lane, Apt. I-[redacted] Stuart, FL [redacted]

FPL withdrew funds from my checking account 19 days early, causing me financial trouble as I receive my Social Security on the 12th. I had scheduled the payment for the 14th in accordance with our agreement when I fell behind on payments. I request that FPL return the money promptly to avoid a bounced payment and any associated fees. Taking funds prematurely without clear communication could result in further financial strain. My attempts to address this through customer service were frustrating, as I encountered automated responses and long hold times on the phone. Clarifying such important terms in the agreement would improve customer satisfaction and prevent situations like this.